Medical Assistant

Duties/Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating through a seamless and clear check-in process
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Update member information in the electronic medical records system
• Request medical records and upload documentation to electronic medical records system
• Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure
• Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel
• Absorb and respond to incoming calls and process patient phone messages, including returning calls; routing calls to other team members as appropriate; and calling patients to obtain and relay pertinent information for the physician
• Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary, all under physician supervision
• Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times
• Assist with center events, as needed

Required Skills/Abilities

• Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic
• Self-starter with the ability to think creatively and work effectively
• Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership
• Strong communicator that is customer-oriented
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
• Experience with claims/quality reports and analytical software packages
• Proficient PC Skills, including Microsoft Office Suite
• Ability to maintain professionalism and flexibility in a changing work environment
• Fluency in - languages spoken by our people in the communities we serve (where necessary)

Education And Experience

• High school diploma or equivalent education (GED) required
• Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e., foreign-trained physician, paramedic, etc.) required
• A minimum of 1 year work experience as a Medical Assistant preferred, but not required
• 6+ months phlebotomy experience is highly desired
• BLS for Healthcare Providers required
• EClinicalWorks or similar EMR experience
• Experience working with geriatric patients is a plus

ArchWell Health’s Values

• Be compassionate
• Strive for excellence
• Earn trust
• Show respect
• Stay resilient
• Always do the right thing