Medical Assistant

About the role

The Medical Assistant serves as an integral member of the clinical team by preparing patients for treatment, assisting providers, maintaining accurate documentation, and ensuring treatment areas are fully prepared and stocked. The ideal candidate remains patient-focused, adaptable, detail-oriented, and committed to delivering a superior patient experience throughout every stage of care.

Responsibilities

• Prepare treatment rooms, equipment, and supplies for aesthetic and wellness procedures.
• Room patients and collect intake information, photographs, vital signs, and treatment documentation.
• Apply topical numbing agents as directed and assist providers during aesthetic procedures and treatments.
• Administer intramuscular (IM) and subcutaneous (SQ) injections in accordance with training, protocols, and scope of practice.
• Serve as a wellness coach for GLP-1 weight loss patients by providing education, accountability, support, and ongoing follow-up throughout their treatment journey.
• Educate patients on treatment expectations, medication administration, lifestyle modifications, nutrition recommendations, pre-treatment preparation, post-treatment instructions, and follow-up care.
• Monitor patient progress and communicate patient concerns, treatment outcomes, and opportunities for intervention to providers.
• Respond professionally to patient inquiries, phone calls, and electronic communications.
• Ensure all required patient forms and documentation are completed accurately.
• Support patient comfort and create a positive, welcoming treatment experience at every interaction.
• Maintain accurate and thorough patient charting and medical records.
• Protect patient confidentiality and comply with HIPAA, OSHA, and company policies.
• Maintain knowledge of medical terminology, aesthetic procedures, products, and services.
• Exercise sound judgment and attention to detail while supporting patient safety and clinical excellence.
• Assist with inventory management and ordering of medical supplies.
• Maintain cleanliness, organization, and readiness of treatment rooms and clinical areas.
• Adapt to changing clinic priorities and workflows while maintaining efficiency and professionalism.
• Demonstrate a willingness to learn new treatments, technologies, procedures, and services.
• Work independently while collaborating effectively with providers, PCCs, and team members.
• Remain dependable, punctual, flexible, and committed to achieving individual and team goals.
• Perform additional duties and special projects as assigned.

Requirements

• High school diploma or equivalent required.
• Licensed Medical Assistant.
• Previous experience in aesthetics, plastic surgery, cosmetic dermatology, wellness, or healthcare preferred.
• Experience discussing treatment plans, memberships, financing options, and retail products is strongly preferred.
• Strong business acumen with excellent organizational and time-management skills.

Qualifications

• Exceptional communication, interpersonal, and relationship-building skills.
• Pasture-focused mindset with a passion for delivering exceptional customer service and creating positive patient experiences.
• Dependable, punctual, self-motivated, and results-driven.
• Professional appearance and positive attitude.
• High level of discretion, professionalism, empathy, and emotional intelligence.
• Commitment to supporting team goals and contributing to overall practice success.

Physical Requirements

• Frequent walking, sitting, standing, and bending.
• Frequent talking and listening when giving instructions and explanations.
• Frequent use of the phone, computer, and other clinic technologies.
• May be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).