Medical Assistance Program Technician
Description of Work
This role supports the overall operation of the CHIP Member Services Unit by guiding callers and reviewing enrollment actions. It is a detail-oriented position that helps ensure accurate information, strong customer service, and consistent program support. As a Medical Assistance Program Technician, you will perform the following duties:
- Technical Review: Examine enrollment actions for accuracy and confirm that policies are applied correctly
- Customer Assistance: Respond to calls and emails to explain CHIP processes and address concerns
- Data Verification: Use required computer systems to compare reported information with available data
- Policy Application: Apply federal and state requirements to determine appropriate enrollment decisions
- Communication Support: Provide clear explanations to applicants, enrollees, and partners about procedures
- Record Monitoring: Review enrollee records and make referrals when additional support is required
Qualifications Required
Minimum Experience and Training Requirements: Three years of para-technical experience which involved reviewing and responding to inquiries relating to applicable services or benefits in health care insurance programs, health care services, or medical assistance program services; or Any equivalent combination of experience and training.
Other Requirements: You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
You must be able to perform essential job functions.