Medical Administrative Clerk (MAC)

Responsibilities

• Act as the first point of contact for patients, staff, and guests at the clinic.
• Perform all administrative tasks associated with patient check-in.
• Open the front office and complete all associated duties.
• Welcome, greet, and assist patients in a courteous and professional manner.
• Schedule patient appointments accurately and efficiently using the computer system.
• Answer all incoming telephone calls, provide necessary information, or route calls as needed.
• Register patients by accurately entering demographic and insurance information into the electronic medical system.
• Verify and ensure completeness of patient registration documentation.
• Review and verify patient insurance coverage using online resources.
• Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
• Collect deposits, co-payments, or deductibles prior to the patient being seen by the provider per company policies.
• Perform closing and end-of-day processes, including daily posting of collected monies into the electronic medical system and balancing the drawer for end-of-day deposit.
• Utilize software systems in the clinic, including i2i, Tableau, Vital Interactions, Patient Portal, and check-in kiosks.
• Run Vital Interaction reports and follow up on appointments needing confirmation and no-shows.
• Work closely with nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time.
• Assist the clinical care team with closing gaps in care by notifying patients of services due.
• Work with the HIM department to accurately scan medical documents into the EMR system.
• Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
• Document and communicate patient concerns to the site triad leadership team.
• Work assigned hours and as needed outside regularly scheduled hours, including weekends.
• Participate in meetings and trainings, and adhere to all company policies and procedures.
• Maintain confidentiality of all patient, clinical, and company information and data in compliance with HIPAA guidelines.
• Perform all duties in an ethical manner consistent with the I Promise statement.
• Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of healthcare office concepts, practices, policies, and procedures.
• Knowledge of insurance verification procedures.
• Proficiency with Microsoft Office Applications (Word, Excel, Outlook).
• Understanding of HIPAA and Joint Commission guidelines and regulations.
• Skilled in providing exceptional customer service.
• Strong verbal and written communication skills, including telephone and email etiquette and documentation.
• Ability to work independently in a fast-paced, multi-task clinical environment and as part of a team.
• Effective problem-solving techniques.
• Ability to work in a self-directed, organized manner while multitasking with strong attention to detail and accuracy.
• Ability to present information in a consistent, organized, and accurate manner.
• Demonstrated flexibility and ingenuity in response to change.
• Ability to develop and maintain effective working relationships across the organization and with external customers.
• Commitment to maintaining confidentiality.

Minimum Education

High School Diploma or Equivalent

Minimum Experience

At least one year of demonstrated experience in an administrative position.