Medical Administrative Assistant - Personal Injury & Work Comp

About Us

Velazquez Pain Relief Center (VPRC) is one of Las Vegas's leading interventional pain management practices, with five locations across the Las Vegas Valley and Reno. We specialize in delivering high-quality, compassionate care to patients recovering from personal injury and workplace injuries. Our team is fast-paced, purpose-driven, and committed to making a real difference in our patients' lives during some of their most challenging moments.

The Opportunity

We're looking for a sharp, organized, and detail-oriented Medical Administrative Assistant to join our Personal Injury or Workers' Compensation department. This is a dynamic role at the intersection of healthcare and legal — you'll be working with patients, attorneys, insurance adjusters, and clinical staff to ensure seamless coordination of care and documentation. No prior PI or workers' comp experience required — we'll train the right person. What we need is someone who is fast, reliable, picks things up quickly, and takes pride in doing things right.

Responsibilities

• Manage patient records, referrals, and documentation for PI and/or workers' comp cases
• Coordinate with personal injury attorneys, case managers, and paralegals to obtain necessary authorizations and case information
• Communicate with insurance carriers and adjusters to verify benefits and coordinate workers' comp claims
• Schedule patient appointments and follow-up visits across multiple VPRC locations
• Prepare and send medical records, reports, and billing documentation in a timely manner
• Maintain accurate and up-to-date patient accounts in our EMR system (eClinicalWorks)
• Track outstanding items on active cases and follow up proactively — nothing falls through the cracks
• Support the billing and lien management team as needed
• Handle high call volume professionally and efficiently
• Maintain strict confidentiality in accordance with HIPAA guidelines

Requirements

• Minimum 1 year of experience in a medical office or healthcare setting
• Strong organizational skills — you manage multiple priorities without losing details
• Excellent written and verbal communication
• Ability to learn new software quickly
• Ability to work in a fast-paced environment and adapt when priorities shift
• Professional, friendly demeanor with patients and external contacts
• Reliable, punctual, and a true team player

Preferred Qualifications

• Experience with eClinicalWorks (eCW) EMR
• Familiarity with personal injury, workers' comp, or medical billing
• Bilingual English/Spanish
• Experience working with attorneys, insurance companies, or legal staff
• Medical assistant certification (CMA or RMA)

Pay & Benefits

• Competitive pay — $17–$23/hour depending on experience
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Retirement plan with employer contribution
• Opportunities for advancement — we promote from within
• A supportive team environment where your work genuinely matters
• Training provided — we invest in our people

Schedule

Full-time, Monday–Friday