Medical Administrative Assistant

About the role

The role supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient.

Responsibilities

• Applies expertise to perform a variety of clinical and non-clinical administrative support tasks including requesting and managing the flow of patient materials; coordinating appointment schedules;
• scheduling, coordination, and follow-up tasks for meetings, events, and professional travel;
• managing calendars;
• preparing documents and presentation materials;
• processing invoices and reimbursements;
• composing and/or transcribing correspondence/documents;
• supporting departmental projects/activities;
• creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts;
• answering telephones and providing related follow-through.

Qualifications

• Position requires high school diploma or G. E. D. with a minimum of two years’ experience in an administrative support role or one-year degree/diploma in an administrative, business, or medical-related program with a minimum of one-year experience in an administrative support role, or an associate’s degree in an administrative, business, or medical-related program.
• Administrative support role experience must include performance of responsibilities such as meeting management and calendar coordination, creating/transcribing correspondence/documents, and utilization of business-related software to produce databases, spreadsheets, presentations, etc.
• Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.
• Anatomy/Physiology may also be required depending on role and background.
• Possess high-level skills in organization, customer service, professionalism, interpersonal relations, written and oral communication, and the ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment.
• Exhibit initiative, proficiency, and adaptability to optimize the time of those supported.
• Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism are important components of the role.
• Is accountable for ensuring accuracy and completeness through attention to detail; accuracy and thoroughness in all patient-related activities is critical.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retail: Competitive retirement package to secure your future.