Medical Administration Specialist - Medical Group Command

Job Summary

The Medical Administration Specialist supports communication between medical staff, Security Forces, and leadership while maintaining high-quality customer service, operational efficiency, and secure access to healthcare services across the continuum of care.

About the Role

Works at Nellis Air Force Base in Nevada.

Responsibilities

• Supports patient management and referral processes in a military healthcare environment.
• Carefully coordinates patient management and referral processes.
• Maintains base access procedures and ensures compliance with DHA, HIPAA, TRICARE, and Joint Commission standards.
• Manages patient and visitor pass length, renewing passes as needed.
• Elevates denied passes to appropriate Security Forces and Wing leadership for waiver authority program.
• Communicates with Security Forces personnel 2 to 3 days per week or 72 hours prior to patient/visitor arrival.
• Manages the entry access excel list for patients and visitors in collaboration with security forces.
• Manages Agent card package for base access for qualified members.
• Ensures a high level of quality service provided to patients.
• Maintains communication with Mike O’Callaghan Military Medical Center Group Commander, 99 Air Base Wing Commander, and Nellis Air Force Base Security Forces.
• Monitors all patient and visitor access processes to assure compliance with 99 Air Base Wing (ABW) Installation Defense Plan (IDP).
• Provides guidance to employees related to customer service related to Base Access.
• Ensures proper utilization of purchased software: MHS Genesis, Tiger Connect, MS Teams, Microsoft Office, etc.
• Keeps up to date on changes imposed by Department of Healthcare Administration (DHA), Nellis Air Force Base Installation Defense Plan, and 99 Medical Group (MDG) local policies.
• Notifies and directs professional staff and other medical administrative personnel regarding base access process, policy, and requirements.
• Validates and implements MTF policy along with Installation Defense Plan, in support of hospital accreditation program and quality improvement efforts.
• Establishes addendums related to Base Access in accordance with Installation Defense Plan and DHA.
• Expedites base access denials with chain of command within 3-5 business days from initial denial.

Qualifications

• Education: An associate’s degree or equivalent is required. A bachelor’s degree in health care administration, business, information management, or a related discipline is preferred.
• Experience: A minimum of 2 years of medical administration services is required.
• Knowledge: Working knowledge of patient management and referral processes in a hospital or clinical setting. Mastery level knowledge of military Medical Services, civilian health care delivery systems, Military management health care principles and techniques, TRICARE Managed Health Support contracts and clinical and financial systems, policies, procedures and standards. Must have knowledge of DoW, Air Force, Army or Navy and The Joint Commission (TJC) standards and privacy and confidentiality requirements (HIPAA).
• Skills: Knowledge of Microsoft Office programs, Outlook (e-mail), and Internet familiarity is required. Effective communication skills both orally and in writing. Research of operational activities may require coordination with high level officials such as the comptroller, civil engineering, or civilian and federal agencies.

Benefits

Compensation: $24.27 + H&W

Decypher is an equal opportunity and affirmative action employer committed to a diverse and inclusive workforce (M/F/D/V)