Media Specialist - Part-Time

City Colleges of Chicago’s vision is to be recognized as the city’s most accessible higher education engine of socioeconomic mobility and racial equity – empowering all Chicagoans to take part in building a stronger and more just city. The community college system’s more than 3,500 faculty and staff serve more than 70,000 students annually at seven colleges and five satellite sites.

Responsibilities

• Ensures availability of functional equipment for AV requests from faculty and staff, including resolution requiring laptop/computer set-up, microphone set-up, and usage of control systems like Crestron/Amx or Extron for Smart boards and sound systems.
• Provides recording services for conferences and meetings, as needed, and presentation set-ups using presentation software.
• May supervise staff and student aides in the provision of AV equipment and software configuration services.
• Apprises staff of new software, AV, and related resources, and maintains knowledge of technologies in areas of presentation systems, AV equipment, etc.
• Provides technology support in coordination with other campus-based technical resources and district office technical resources as assigned.
• Coordinates on-campus and off-campus special events and facilitates their success by serving as a liaison between the media department and other departments and personnel.
• May provide sound reinforcement and lighting in theatre/auditoriums.
• Prepares and submits help desk tickets to document service requests and technical problems in the classroom.
• Resolves help desk tickets and service request tickets as assigned.
• Coordinates repair of AV equipment and hardware covered by third-party vendor maintenance agreements.
• Manages and supports the integration of media and technology, the maintenance of state-of-the-art media equipment, and requests for media services from students, faculty, and staff.
• Assists with other college initiatives, such as registration, as needed.
• Adheres to CCC Customer Service Excellence standards.
• Performs other duties as assigned, including adherence to after-hours, emergency, holiday, and/or on-call schedule.

Requirements

• Associate’s degree in Information Technology, Computer Science, Data Processing, or related area, supplemented by two years of technical experience; or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably in a college or comparable academic setting.
• Strong technical aptitude and troubleshooting ability to facilitate proper use of equipment.
• Working knowledge of and experience with AV equipment, including, but not limited to, Smart boards, projectors, microphones, and related tools.
• Sound verbal and written communication skills.
• Great team player and self-starter.

Pay

The salary range for this position is $19.67–$24.59 per hour. Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills, and abilities.

Benefits

Benefits information is available at https://www.ccc.edu/departments/Benefits/.