Media Editor, Custom

About the role

The Media Editor, Custom plans, develops, and owns the end-to-end delivery of media components for assigned custom digital products, ensuring they enrich the learning experience and support effective teaching and learning. This role operates with a high degree of independence and accountability, managing complexity across projects and ensuring that media components are delivered accurately, on time, and aligned with customer, editorial, and business expectations.

Responsibilities

• Own and manage the end-to-end delivery of media components for assigned custom courseware products.
• Collaborate with project editors, instructors/authors, and other stakeholders to plan, evaluate, and deliver digital content that meets quality, accuracy, accessibility, and user experience standards.
• Independently create, manage, and maintain Jira tickets throughout the project lifecycle, ensuring workflows are followed correctly; dependencies are identified, risks are anticipated, and work progresses with minimal oversight.
• Oversee quality assurance, launch, and lifecycle management of media products.
• Work with media production, QA vendors, and internal partners to prepare products for launch, resolve issues, and manage updates across the product lifecycle.
• Request access cards for courseware products.
• Ensure deliverables are complete, customer-ready, and launched on time and within scope.
• Hire, onboard, and manage contractors, freelancers, vendors, and accuracy reviewers as needed, including setting expectations, managing timelines, reviewing work, and ensuring quality and accountability.
• Create, maintain, and refine workflows and related documentation for assigned topics or product areas.
• Translate customer requests into viable courseware solutions by asking strong discovery questions, clarifying needs, and explaining how requests can be fulfilled within Achieve and related products.
• Contribute ideas, pilots, or recommendations that improve efficiency, quality, or customer outcomes across custom media products.
• Maintain and apply knowledge of pedagogical and market trends to support custom product strategy.
• Apply this knowledge to inform customer consultations, internal decision-making, and custom product solutions.

Qualifications

• Bachelor's Degree.
• 3+ years of editorial experience in educational publishing.
• 1+ year of media editorial experience or equivalent experience working with digital learning products.
• Demonstrated ability to work with a high level of organization, attention to detail, and self-direction.
• Strong written and verbal communication skills, with experience explaining complex information to a variety of internal and external stakeholders.
• Proven project management and organizational skills, including the ability to manage multiple projects concurrently and prioritize effectively in a fast-paced environment.
• Ability to collaborate in group problem-solving situations, and work within established timelines and budgets.

Benefits

• Competitive pay and bonus plan
• Generous Health Benefits (Medical, Dental, Vision)
• Contributions to your 401k retirement account through Fidelity
• Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day , Juneteenth, Indigenous People's Day, Election Day, and more!)
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance
• And much more!