Medi-Cal Vendor Manager- West Sacramento, CA - Remote

About the role

Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Responsibilities

• Analyzes inquiries through use of personal knowledge of integrated contact center platforms, omni-channel support tools, call quality evaluation tools, customer relationship management (CRM) solutions, and medical claims processing operations.
• Augments knowledge with reference materials as needed.
• Consults with management and/or business organization management to develop/implement appropriate response/resolutions for complex issues.
• Develop, documents, and implement action plans and internal change management processes to foster successful partnerships with accounts and vendors.
• Manage day-to-day engagement and support for and of vendor(s) as single point of contact to identify and / or receive inquiries and escalations, research and resolve issues and challenges.
• Facilitate Weekly Business Reviews, ramp calls, and other Vendor Management Operational [VMO] routines as required.

Requirements

• Bachelor's degree or equivalent combination of education and experience (business management, contact center or related field preferred)
• Six or more years of functional area experience (contact center operations, vendor relations, human resources, procurement, information technology, etc.)
• Demonstrated ability to lead strategic and organizational change delivering intended results and outcomes.
• Strong relationship management skills, with demonstrated ability to effectively navigate and mediate conflict and foster direct dialog with vendors, external clients, employees, account partners, and internal business teams.
• Strong analytical skillset and critical thinking (i.e., ability to compile, interpret and analyze data to make fact-based recommendations and decisions) and proactively disseminate best practices across the account (voice and non-voice scopes of work) to standardize and improve workflows.

Qualifications

• Business and analytical problem-solving skills.
• Good communications skills.
• Ability to work independently.
• Ability to follow oral and written directions.
• Ability to understand and apply regulations applying to contact centers and or vendor management.

Pay

The pay range for this position is $56,300.00 - $80,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Schedule

Remote Position with semi-occasional in office requirements (Quarterly Business Reviews)

Benefits

• All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• We also have a variety of leadership and technical development academies to help build your skills and capabilities.

Company Information

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.”