Mechanical Project Engineer, Customer Support

Job Responsibilities

• Support Customer Support and Sales teams by providing engineering input for system upgrades, retrofits, and modernization proposals.
• Aid Service and Project Managers with field support, commissioning assistance, and troubleshooting of installed systems.
• Evaluate existing system configurations and customer requirements to develop engineering solutions for modifications and improvements.
• Assess system performance, manufacturing feasibility, cost, and maintenance implications of proposed changes to installed equipment.
• Develop and modify system layouts and components using 2D and 3D CAD tools, including steel structures, sheet metal parts, and BEUMER equipment.
• Optimize designs for maintainability, cost-efficiency, and operational performance.
• Prepare engineering documentation including specifications, as-built updates, and service-related technical documentation.
• Cook up and support implementation activities, including fabrication, procurement, and installation of retrofit or replacement components.
• Collaborate cross-functionally with Engineering, Purchasing, Project Management, and Field Service teams to ensure seamless execution of service projects.
• Maintain accurate records, including engineering changes, service reports, and technical documentation.
• Develop and support project schedules for service-related engineering efforts, including sequencing of retrofit and upgrade activities.
• Review system designs against customer requirements, operational standards, and performance expectations.
• Support and lead smaller-scale service engineering projects, including retrofit initiatives and system enhancements (typically within defined service project scopes).
• Participate in root cause analysis and continuous improvement initiatives to enhance system reliability and reduce downtime.

Qualifications

• Bachelor’s degree in Mechanical Engineering or related field (or equivalent experience).
• 5+ years of experience in mechanical engineering, preferably within material handling, automated systems, or service/support environments.
• Technical Knowledge: Experience in mechanical design for automated machinery or material handling equipment. Broad understanding of machine technologies including mechanical systems, pneumatics, hydraulics, and basic controls integration.
• Proficiency in 2D and 3D CAD modeling tools.
• Strong knowledge of manufacturing processes, drafting standards, dimensioning, and tolerancing.
• Familiarity with electrical motors, power transmission, and system integration concepts.
• Understanding of IBC and OSHA requirements related to material handling systems.
• Core Competencies: Ability to analyze existing systems and develop practical engineering solutions in live operational environments. Strong problem-solving skills with focus on reliability, maintainability, and lifecycle performance. Ability to coordinate across multiple disciplines including engineering, service, and operations teams.
• Effective use of engineering and project tools to manage service-related work.
• Professional Skills: Excellent time management and attention to detail. Strong verbal and written communication skills, especially in customer-facing situations. Ability to manage multiple priorities in a fast-paced, service-driven environment. Self-motivated, proactive, and collaborative team player with strong interpersonal skills. Strong listening skills and customer-focused mindset. Ability to travel domestically and internationally to support customer sites and service activities up to 25%.

Compensation

Compensation range: $110,000.00 - $120,000.00 Annually