MDU Quote and Order Management Coordinator
About the role
McWane Ductile is North America’s leading and most experienced ductile iron pipe manufacturer and supplier, building iron‑strong utilities for generations since 1926. As a family‑owned company with a rich history, it plays a vital role in securing America’s water infrastructure. McWane Poles, a world‑class manufacturer of ductile iron pipe and utility poles, is seeking a Quote and Order Management Coordinator. This role manages customer projects from quotation through final order completion, acting as a critical link between customers, sales, engineering, production, scheduling, shipping, and accounting to ensure accurate quoting, entry, manufacturing, and delivery. The ideal candidate is highly organized, detail‑oriented, and able to manage multiple projects simultaneously while maintaining a high degree of accuracy.
Responsibilities
- Review customer requirements and ensure all project specifications are properly captured in the quotation.
- Prepare cost estimates and pricing proposals that align with customer requirements and company standards.
- Maintain accurate records of all quotations and revisions.
- Analyze engineering specifications, drawings, and project documentation to develop accurate and complete customer quotations.
- Review approved project drawings and customer purchase orders to verify consistency with the original quotation.
- Ensure products, quantities, configurations, pricing, delivery requirements, and special instructions match approved specifications.
- Identify discrepancies between quoted products, approved drawings, and customer purchase orders.
- Requote projects when specification or drawing changes occur.
- Communicate pricing and specification differences to customers in a clear and professional manner.
- Enter and maintain accurate sales orders within company systems.
- Track projects from quotation through order completion and delivery.
- Monitor project milestones and proactively identify potential issues or delays.
- Coordinate with production, shipping, scheduling, engineering, accounting, and sales teams to ensure successful execution.
- Keep internal stakeholders informed of project status, changes, challenges, and opportunities.
- Participate in customer meetings and project review discussions as needed.
- Serve as a primary point of contact for customers regarding quotes, orders, revisions, and project status.
- Provide timely responses to customer inquiries.
- Develop positive working relationships through consistent communication and follow‑through.
- Explain specification changes, drawing revisions, and pricing impacts to customers when necessary.
- Crosstrain in key departmental functions to provide backup support and increase team flexibility.
- Assist team members and other departments as needed to meet customer commitments.
- Maintain a collaborative, solution‑oriented approach to problem solving.
Requirements
- High school diploma required; associate or bachelor's degree preferred.
- Minimum of 3 years of experience in order management, project coordination, customer service, inside sales support, estimating, or a related field.
- Experience interpreting technical documents, drawings, specifications, or engineering‑related information.
- Experience working within ERP, order entry, or business management systems.
- Proficiency with Microsoft Office applications, including Excel and Outlook.
- Professional references, education, and background checks will be conducted; a post‑offer/pre‑employment drug screen is required.
Qualifications
- Strong organizational and time management skills.
- Ability to manage multiple projects and priorities simultaneously.
- Excellent written and verbal communication skills.
- Strong attention to detail with a commitment to accuracy.