MCC Service Representative

About the role

Rogue Credit Union is a member-owned, not-for-profit financial cooperative in southern Oregon. The Member Contact Center Reports To the Member Contact Center Manager.

Essential Functions & Responsibilities

• Assists members via phone and email with their membership and account needs; including but not limited to opening and/or closing memberships, Certificates, and Consumer Loans.
• Reviews and analyzes member’s financial situation with the ability to provide education and solutions that meet the member needs.
• Consistently promotes member participation by effectively cross-selling credit union products and services.
• Responds to members' requests, questions, and concerns. Takes ownership by finding the appropriate solution with timely follow through.
• Maintains member records, prepares files and other member documents while maintaining the highest level of confidentiality.
• Affords assistance with specific branch opening and closing duties.
• Proactively performs other duties as needed or assigned.

Knowledge & Skills

• Experience: Three years to five years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
• Other Skills: Excellent communication skills - verbal, written and listening. Needs-based sales ability. Good organizational and time management skills with the ability to work under occasional pressure. Good eye for detail and quality. Strong computer and 10-key calculator skills. Ability to work as a team player and adapt to Rogue's culture.

Physical Requirements

• Some lifting required (up to 30 pounds), continuous sitting, occasional standing and occasional walking.
• Finger dexterity while using a computer.
• Regular talking and hearing in person and on the telephone.
• Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.

Work Environment

• Normal workday with occasional overtime.
• Will require working Saturdays and a rotating flexible schedule.
• Exposed to potentially hazardous conditions, i.e., robbery.