MBA Intern - AI Ops Transformation
About the role
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are looking for a forward-thinking MBA intern to join our Operations leadership team for the summer.
Responsibilities
Operational Audit & Gap Analysis: Partner with the existing leadership team to identify inefficiencies in current workflows, capacity planning models, and performance measurement frameworks.
AI Transformation Roadmap: Evaluate and propose how Agentic Protocols can be integrated into daily operations. Can we build "Ops Agents" to handle routine tasks? Where can LLM-based tools bridge the gap in our current tech stack?
Workflow Automation: Design and potentially prototype automated solutions to help the team meet and exceed SLAs more efficiently.
Performance Metrics Redesign: Rethink how we measure success in an AI-augmented environment—moving beyond traditional volume metrics to value-based output.
Strategic Recommendation: At the end of the summer, provide a formal recommendation on how financial operations must adapt, roles and responsibilities, tools and technologies and structure.
Requirements
Current MBA Candidate: Currently enrolled in a top-tier MBA program, ideally with a background in Computer Science, Engineering, or Data Science.
AI Fluency (AI-Pilled): This is a hard requirement. You must have a deep understanding of the current AI landscape (LLMs, agentic workflows, automation tools) and how to apply them to business problems.
Operational Intuition: You can look at a messy manual process and immediately see the logic-based framework needed to streamline it.
Executive Presence: Ability to "lean in" with a senior team during a leadership transition and provide candid, data-driven insights.
Qualifications
Intern Cohort: While this role lives in Operations, you will be part of our broader Summer MBA Cohort (including our Product Management interns), providing you with a peer community and executive exposure.
High Impact: You aren't just shadowing; you are helping define the profile of a future Director-level hire and the roadmap for the entire department.
Skills
Technical Strategist: Using AI and automation to transform operations.
Data-Driven Decision Making: Rethinking performance metrics in an AI-augmented environment.
Collaboration: Partnering with the existing leadership team to identify and address inefficiencies.
Benefits
Program Benefits: Intern Cohort, Peer Community, Executive Exposure.
Pay
The starting pay rate for this role is $51—$51 USD.
Schedule
This is a summer internship position.
Benefits
Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
Toast Uses AI In Its Hiring Process
We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location.
Diversity, Equity, and Inclusion
We embrace diversity, equity, and inclusion with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
Apply Today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.