Matter Mobility Analyst

About the role

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position can be based in our global operations center in Tampa, FL, or at one of the Firm's offices: Chicago, Dallas, or Denver.

Responsibilities

• Implement Firm’s policies and procedures regarding the transfer of digital client matter records into and out of the Firm.
• Transfer digital records to and from the Firm’s document management system and other related repositories.
• Ensure inbound digital records and metadata are correctly classified and assigned to the correct client matter workspaces.
• Ensure outbound digital record transfers are accurately documented and classified into a repository for due diligence tracking.
• Utilize FTP server technology, security and encryption controls, metadata structure, database reporting and critical system dependencies.
• Aid in the coordination of the Matter Mobility processes, including but not limited to, confirmation of all vital documentation and updating the Firm’s tracking system while ensuring data integrity is maintained.
• Ensure that client requests for transfers or returns are properly and timely processed.
• Export requested data from the Firm’s Document Management System.
• Work with various data formats and conversions while also troubleshooting data transfer issues and problem resolution.
• Serve as a resource to answer any questions regarding the transfer process.
• Special projects and duties as assigned.

Qualifications

• Exceptional written and communication skills, including the ability to effectively communicate results of assigned workload.
• Strong critical thinking and problem-solving skills.
• Bachelor’s Degree.
• Minimum 2+ years of related working experience.
• Strong knowledge of PC configuration and technical troubleshooting, including familiarity of file systems & formats.
• Knowledge of legal software and other applications/software (e.g., iManage, Milan, ServiceNow, Windows Office Suite, Windows Server).
• Knowledge of best practices for managing and transferring large datasets.
• Knowledge of data privacy and methods to keep data secure, such as encryption, MFA, etc.
• Knowledge and hands-on familiarity with Windows File Share Administration as well as Active Directory.
• Experience with server and/or desktop virtualization technologies.
• Functional understanding of network engineering and security principles (e.g., protocols, routing, switching, filtering, firewall rules, etc.).
• Knowledge and proficiency in Microsoft Office Suite with the ability to learn and adapt to new technologies.
• Experience in Client Technical Support.
• Attention to detail and quality-focused work along with teamwork, patience, and a desire to help clients and staff.
• Able to multi-task in multiple situations.
• Professional demeanor and strong work ethic.