Maternity Navigator (OB-GYN MA/CNA or CHW)

About Us

Nadia Care is working to drastically change the experience of underserved, Black, Brown, and Indigenous communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Our mission is to improve pregnancy, birth, and the postpartum journey for women and their families by transforming maternity care delivery. We build trust-based engagement and wrap-around support for expectant moms at home, in person, and virtually to ensure they have all the social support needed for a successful and joyful pregnancy journey.

We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation, and a wide range of other needs. Leveraging technology, we support virtual engagement to meet all our moms where they are. Nadia Care ensures trusted sources for support, resources, and information throughout pregnancy, delivery, and well into postpartum—without replacing the primary obstetrician or doctor’s relationships. Instead, we address health-related social needs not typically available through doctors’ offices.

Our Values

• Empathy: At the heart of everything we do. We center the experiences of the mothers and families we serve, as well as support and uplift one another.
• Collaboration: What makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.
• Resilience: Reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

About the Role

Nadia Care is looking for a full-time Maternity Navigator (MN) to be a trusted partner and advocate for expectant and new mothers in the Montgomery/Prince George's County, Maryland area. Our MNs are the heart of our work—hired from the communities we serve, they build deep, meaningful relationships with the families they support. You will act as a bridge between the healthcare system and the community, ensuring each mother feels heard, empowered, and equipped with the tools she needs for a healthy and joyful pregnancy. This role is ideal for someone passionate about making a difference and who believes every woman deserves the best care, regardless of background or circumstances.

This role will work with members in the greater Montgomery/Prince George's County area.

Schedule

• Monday, Wednesday, Friday: 9am–5:30pm (hybrid)
• Tuesday & Thursday: 10am–6pm (hybrid)
• Saturday: 1x a month 9am–2pm (remote)
• One week on-call per month

Responsibilities

• Meet with mothers virtually and in-person to educate them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery.
• Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared.
• Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to our specialists.
• Maintain clear and accurate documentation of all care interactions to ensure high-quality, coordinated support.
• Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns, and provide support via call or messaging between visits.
• Serve as a connector to community resources, ensuring barriers like food insecurity, transportation, or housing challenges don’t stand in the way of a healthy pregnancy.
• Be a voice for the community, bringing insights from your experience and from mothers and families back to Nadia Care to help shape programs that truly meet their needs.
• Attend administrative meetings and follow our policies and procedures to ensure the highest standard for our members.

Requirements

• 3+ years of experience working in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker, Certified Medical Assistant, or Certified Nurse Assistant.
• Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education.
• A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity.
• Strong problem-solving skills and ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment.
• Comfort working independently in the field while staying connected to a team of specialists.
• Valid driver’s license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements.
• Access to home internet and a phone with internet access.
• Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOS.

Nice to Haves

• Fluent in Spanish.
• Start-up experience or adaptability in a fast-evolving environment.

Pay

This is a full-time hourly position with a pay range between $18–$28/hour. Exact compensation will depend on years of direct relevant experience.

Benefits

Time Off That Works for You

• Recharge with annual paid holidays off.
• Salaried (Exempt) Employees: Unlimited time off after the 90-day introductory period.
• Full-Time (Non-exempt) Employees: Three weeks of paid time off after the 90-day introductory period.

Comprehensive Health & Wellness Coverage

• Medical Insurance: Top-tier healthcare covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
• Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
• Vision Insurance: Coverage for routine eye exams and eyeglasses.

Security & Future Planning Options

• Stock Option Grant: Shared success opportunities.
• Life Insurance: Financial protection for your beneficiaries.
• Disability Insurance: Short-term and long-term coverage in case of illness or injury.
• 401(k) Retirement Plan: Opportunity to save for the future.