Maternity Navigator (MA, CNA, or CHW)

About the role

Nadia Care is a nonprofit organization dedicated to improving pregnancy, birth, and postpartum experiences for women and their families. We focus on building trust-based engagement and wrap-around support for expectant moms, leveraging technology to meet them where they are.

Responsibilities

• Meet with mothers virtually and in-person, educating them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery.
• Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared.
• Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to Nadia specialists.
• Maintain clear and accurate documentation of all care interactions to ensure every mother receives high-quality, coordinated support.
• Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns and support via call or messaging between visits.
• Serve as a connector to community resources, ensuring that barriers like food insecurity, transportation, or housing challenges don’t stand in the way of a healthy pregnancy.
• Be a voice for the community, bringing insights from your experience and from mothers and families back to Nadia Care to help shape programs that truly meet their needs.
• Attend administrative meetings and follow our policies and procedures to ensure the highest standard for our members.

Qualifications

• 3+ years of experience working in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant
• Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education
• A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity
• Strong problem solving skills and ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment
• Comfort working independently in the field while staying connected to a team of specialists
• Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements
• Access to home internet and a phone with internet access
• Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOs

Nice to haves but not required

• Fluency in Spanish
• Breastfeeding Counselor certification
• Start-up experience, or adaptability in a fast-evolving environment

Pay and Benefits

This is a full-time hourly position with a pay range between $18-$23/hr. Exact compensation will depend on years of direct relevant experience. At Nadia Care, we offer:

• Recharge with annual paid holidays off.
• Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day introductory period.
• Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day introductory period.
• Comprehensive Health & Wellness Coverage: Medical, dental, and vision insurance.
• Security & Future Planning Options: Stock option grant, life insurance, disability insurance, and a 401(k) retirement plan.