Maternal Health Community Organizer

Key Responsibilities

• Patient Outreach & Care Coordination
• Utilize the Patient Record System (PRS) and Electronic Health Record (EHR) to identify pregnant patients who are due for appointments or require follow-up care.
• Conduct outreach through phone calls, letters, text messages, and other communication methods to encourage timely engagement in prenatal and pregnancy-related care.
• Provide in-person patient support and care coordination when needed.
• Aid patients in identifying and overcoming barriers to care, including transportation, scheduling, childcare, financial concerns, and access to community resources.
• Support patients in attending referral appointments when necessary.
• Document patient interactions and care coordination activities accurately in the EHR.
• Communicate patient needs and concerns appropriately with healthcare providers and interdisciplinary care teams.
• Community Engagement & Program Development
• Develop creative, measurable outreach strategies to increase early entry into prenatal care.
• Build and maintain relationships with community partners and participate in community events to promote maternal health services.
• Participate in community meetings, committees, and collaborative projects related to maternal and child health.
• Assist with the development, implementation, and evaluation of maternal health programs and initiatives.
• Data Collection, Reporting & Quality Improvement
• Collaborate with the Quality Improvement Director to establish weekly and monthly patient engagement goals.
• Collect, track, and analyze outreach and engagement data to monitor program effectiveness.
• Prepare monthly reports on outreach activities, engagement outcomes, and performance measures.
• Compile and submit data and reports required by funding agencies and regulatory entities.
• Support quality improvement initiatives aimed at enhancing maternal healthcare outcomes.
• Administrative & Organizational Support
• Assist senior leadership, the Medical Clinic Coordinator, Quality Improvement Director, and other team members with administrative functions related to maternal health programs.
• Support organizational projects, including EHR upgrades, clinical training initiatives, competency tracking, and workflow improvements.
• Attend staff meetings, trainings, and organizational meetings as required.
• Perform other duties as assigned.

Job Requirements/Skills

• Experience
• Minimum of two (2) years of supervisory or management experience required.
• Experience in case management required.
• Experience working in a community health center, Federally Qualified Health Center (FQHC), or similar healthcare setting preferred.
• Experience in program development and implementation within a community-based organization preferred.
• Experience utilizing Electronic Health Records (EHR) systems and healthcare databases.
• Knowledge & Competencies
• Knowledge of principles and best practices related to program design, development, implementation, and evaluation.
• Strong understanding of care coordination, patient engagement, and community resource navigation.
• Ability to analyze data and use metrics to drive program improvement and patient outcomes.
• Experience with event planning, curriculum development, and community outreach initiatives.
• Proficiency in Microsoft Office Suite and Windows-based computer applications.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Excellent interpersonal, verbal, written, and presentation skills.
• Ability to communicate effectively with patients, community partners, leadership, and multidisciplinary teams.
• Demonstrated cultural sensitivity and ability to work effectively with diverse populations.
• Flexible, adaptable, and able to respond effectively to changing organizational needs.
• Strong problem-solving, strategic thinking, and analytical skills.
• Commitment to maintaining confidentiality, professionalism, and ethical standards.

Pay

• This is a full-time, exempt salary position, Monday – Friday, no weekends or holidays.
• Excellent benefits including Health, Dental and Vision Insurance, PTO and 11 paid holidays.

Corporate Responsibilities

• Support the organization's mission, vision, values, and strategic initiatives.
• Maintain cooperative and professional relationships with patients, coworkers, community partners, and the public.
• Deliver exceptional customer service by responding promptly and effectively to patient and stakeholder needs.
• Maintain confidentiality of patient, organizational, and employee information.
• Promote and uphold Patients' Rights and Responsibilities.
• Remain informed of organizational policies, procedures, and compliance requirements.
• Maintain professional appearance and adhere to organizational dress code standards.
• Demonstrate flexibility in work assignments and support departmental staffing needs.
• Regular and reliable attendance at assigned work locations is an essential function of this position.