Material Handler / Yard Clerk - Building Materials / Lumberyard

About the role

We are a small, family-owned lumberyard dedicated to providing quality building materials, exceptional customer service, and a welcoming community atmosphere. We take pride in treating our customers and employees like family, offering personalized service and knowledgeable support for all construction and home improvement needs.

Responsibilities

• Load materials into customers’ vehicles or onto company delivery vehicles
• Accurately build loads and prepare materials for deliveries in a timely manner
• Carefully unload incoming freight
• Safely operate forklift in accordance with OSHA and KBC standards
• Work with team to schedule deliveries of materials to customers
• Maintain clean and organized environment in lumberyard and storage buildings
• Provide exceptional customer service, addressing any concerns or issues that may arise
• Build relationships with customers, vendors and team members
• Collaborate with other departments to ensure that all operations are running smoothly
• Perform other assigned tasks as requested by leadership team when needed

Requirements

• Provide exceptional customer service to all customers
• Willingness to learn and develop product knowledge
• Proficient with handling cash transactions
• Accurately answer customer questions
• Order product for customers if needed, and complete special-order paperwork for product
• Order/purchase stock items or special-order material
• Maintain the proper amount of inventory (if responsible for ordering stock product)
• Maintain a competitive price level for ordering responsibilities
• Occasionally walk the storeroom to help customers, clean, stock shelves, etc.
• Must be able to figure material list and pricing on estimates per customer's request
• Maintain the cleanliness of work area
• Perform store maintenance and cleaning
• Professionally handle complaints from customers, escalate when needed
• Efficiently and professionally process computer sales and charges
• Assist customers who require materials from the yard, when called upon
• Be familiar with the location of store and yard inventory
• Lifting limitations: Minimum 100 Lbs
• Must be able to stoop and bend knees and arms without difficulty
• Adhere to all safety and health standards as established by OSHA and Kirchner Building Centers
• Other duties as assigned by Department Head, Manager, and/or Ownership