Matchday Merchandise Associate

About the Role

FC Tulsa is seeking enthusiastic, customer-focused individuals to join our game day team as a Matchday Merchandise Associate. This role is perfect for energetic, outgoing individuals who thrive in fast-paced environments and are passionate about delivering exceptional fan experiences.

Responsibilities

• Greet and engage fans in a friendly, professional manner to create a welcoming shopping environment.
• Operate point-of-sale (POS) systems accurately for transactions, including credit cards and mobile payments.
• Maintain an organized, clean, and visually appealing merchandise area, including restocking items as needed.
• Assist with the setup and breakdown of retail locations before and after games.
• Stay informed about current merchandise offerings, promotions, and pricing to assist customers effectively.
• Provide excellent customer service by addressing questions, resolving issues, and ensuring fan satisfaction.
• Work collaboratively with fellow merchandise staff and Merchandise Director to ensure smooth game day operations.

Requirements

• Prior retail or customer service experience is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, high-energy environment.
• Basic math skills and attention to detail for handling transactions accurately.
• Must be reliable, punctual, and able to work flexible hours, including evenings, weekends, and holidays based on the game schedule.
• Ability to stand for extended periods and lift up to 30 lbs. as needed.

Pay

This position is a paid hourly role.