MASTER SCHEDULER

SSW Advanced Technologies, LLC is a growing multinational supplier to the global appliance OEMs. With more than 70 years of expertise and innovation, we design and sell components and systems to the residential appliance industry (refrigeration, cooking, laundry), commercial refrigeration, HVAC, retail display, and home/office organizational markets.

About the role

The Onsite Master Scheduler will coordinate and expedite the flow of work and materials within or between departments according to production schedules.

Responsibilities

• Daily contact with a select group of customers regarding order entry, service, and invoicing.
• Receive orders, interpret and confirm pricing, and ensure supply meets demand by collaborating with Production and Shipping.
• Complete order entry into the computer system and provide acknowledgements to customer orders.
• Review and communicate any variances from customer plans at the time of acknowledgement.
• Escalate customer service issues to the Supply Chain Manager for review with the sales team.
• Establish timelines for new product development to ensure on-time launches and communicate progress to customers.
• Build strong customer relationships through service, responsiveness, organization, and follow-up.
• Manage all assigned customer correspondence related to product shipments, development, acknowledgments, release planning sheets, and invoicing.
• Review production schedules, work orders, or staffing tables to determine personnel or materials requirements.
• Arrange for delivery, assembly, or distribution of supplies or parts to expedite production schedules.
• Compile information such as production rates, materials inventories, and customer data for status reports.
• Maintain price lists in the Avante system to ensure invoicing accuracy and alignment with customer purchase orders.
• Provide documentation and information to account for delays, difficulties, or changes to cost estimates.
• Complete performance reports as instructed by the Supply Chain Manager and notify management of progress issues.
• Assist with basic administrative duties in the front office to support team members.
• Provide backup support to Inventory Control, Purchasing, Finance, and Phones as needed.
• Confer with department supervisors to assess progress and discuss necessary changes.
• Ensure customer service and satisfaction by meeting due dates consistently.
• Collaborate with Production, Materials, Shipping, and Quality teams to address past-due orders.

Requirements

• Bachelor’s degree in a related field preferred.
• At least five years of related experience preferred.
• Professional certification by the American Production and Inventory Control Society (APICS) preferred.
• 3+ years of experience in manufacturing and production scheduling.
• Proficiency in Excel (including formula usage), Word, Email, and Outlook.
• Ability to travel to other divisions when required.
• Availability to work in the office Monday to Friday.
• Detailed and hands-on orientation.

Work Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times.
• Office and manufacturing plant environment.

Equipment Use

• Office machinery
• Computer
• Telephone

Core Values

• Honesty
• Integrity
• Caring for People
• Customer Focus
• Teamwork
• Communication
• Improvement