Master Data Specialist

This is WITRON Founded in 1971, WITRON has become an international leader in automated storage logistics with more than 7,000 colleagues worldwide tending to the planning, realization, and maintenance of our highly automated systems. Our teams – far more than just mechanics, electrical technicians, or mechatronic engineers – act as professionals who are perfectly equipped with full power for finding the best solution to the specific needs of each of our customers. Our growing division now has close to 1000 employees. Our corporate culture, which is characterized by passion, cooperation, and the drive to move things forward, has allowed us to offer close to 350 internal promotions to our employees in recent years. APPLY and JOIN our dynamic team in a fascinating high-tech environment facing new and exciting challenges daily. System Analyst & Master Data Job Title: Onsite System Analyst & Master Data We Offer You (3) Bonus opportunitiesHealth insurance, AD&D coverage401(k) retirement savings plan with company matchDental insuranceFull vision insurance coverageCompany-paid life insuranceCompany-paid short-term and long-term disability insuranceLeave of absence support programAccident insuranceCritical illness insuranceHospital indemnity insuranceLegal insuranceDiscounted gym membershipsDiscounts on services/productsBlue365 health & wellness discountsTuition reimbursementEmployee Assistance Program (EAP)Telehealth services Your Role In Our Team This role is responsible for ensuring the smooth operation and continuous improvement of automation and warehouse systems. It involves maintaining accurate item data, resolving related issues, and optimizing processes through analysis and troubleshooting. The position also acts as a key liaison between customers and internal/external teams, facilitating communication, analyzing system needs, and supporting workflow efficiency across WITRON’s environments. Ideal Candidate Profile As an ideal candidate for the Onsite Systems Analyst & Master Data role at WITRON, you are a detail-oriented and technically adept professional with a strong background in warehouse automation systems and master data management. You thrive in fast-paced, high-volume environments and bring a proactive mindset focused on continuous improvement. You’re a skilled communicator and collaborator, able to bridge the gap between technical teams, operations, and customers to ensure seamless system performance and data integrity. Qualifications Minimum High School Diploma (post-secondary education in a technical or data-related field is an asset) Skills/Experience Required Minimum 1 year of experience working with automated warehouse systems, or operational experience in a similar environment.Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint); advanced Excel skills requiredBasic understanding of Cubi Scan and continuous improvement methodologiesStrong analytical thinking and problem-solving skills, including scenario testing and impact analysisExcellent written and verbal communication skills; able to convey technical concepts to non-technical audiencesStrong networking ability across internal teams, customer organizations, and external vendorsHighly adaptable with strong time management and multitasking capabilitiesTechnically proficient with warehouse management systems (WMS) and workflowsAbility to climb vertical ladders and work at heights up to 100 feet (30 meters) with training and PPE, such as fall protection harnessAbility to work in temperature conditions ranging from 55°F to -15°F (13°C to -26°C), (PPE provided) Key Responsibilities Support the maintenance and management of Master Data for all SKUs in a high-volume distribution center, including the final review and setup (when applicable) of new itemsMonitor and analyze system reports to identify data inconsistencies, automation issues, and area for improvement; take corrective action as neededReview daily reports to enhance Master Data quality by eliminating unnecessary user entries and address data integrity concernsCollaborate with the customer’s Master Data team to identify improvement opportunities, while providing training and support as neededFollow standard operation procedures and company policies and create standard operating procedures as requiredReview daily automation operations for process complianceAdjust machinery specifications and operational modes to optimize item handling and improve automation efficiencySupport performance tests to identify and address issues related to product, machine, maintenance, and IT systemsSupport packaging tests for new vendor designs within the automation framework to ensure compatibility and performanceLead and support continuous improvement initiatives in collaboration with the operation and maintenance teams to streamline processes and enhance performanceIdentify problematic products, report non-conformance and vendor packaging opportunities to the Operations and Packaging teamsTrack and communicate updates on the equipment operator feedback reportUpdate open points list to ensure timely resolution and team alignmentAct as liaison between customers, helpdesk, internal teams (VPs, IT, compliance), and third-party vendorsCollaborate with WIOSS Onsite, project teams, and lifetime support to align system performance with expectationsBuild and maintain strong relationships across customer organizationsManage customer change requests: review, prioritize, document, and coordinate testing and deploymentAnalyze and optimize automated system processes; conduct testing and assess impacts of changesSupport project initiatives onsite and remotely; manage deliverables and troubleshoot challengesDiagnose and resolve technical issues; perform system checks and preventive maintenanceAssist with upgrades, workflow optimizations, and WMS integrationsDevelop streamlined workflows and deliver end-user training on system functionalitiesProvide insights and tools to maximize system capabilitiesMaintain documentation of workflows, configurations, and troubleshooting proceduresGenerate reports on system performance, issue resolution, and project updatesTrack customer interactions and collaboration efforts to support continuous improvementOther duties as assigned Pay Rate Hourly position Our benefits at Winter Haven Your advantages at a glance. Discover the win-win Your secure feeling is of great importance to us. Find out about our added values and special benefits. Team Spirit We are there for one another and as a company we strive to always become better. You can look forward to being part of a great team environment. WITRON Bonus Employees will have the opportunity to participate in our WITRON bonus program once eligible. Social Benefits WITRON has a tradition of observing “Special Days” in our employees lives and will provide added benefits or bonuses to help celebrate certain milestones. Top Equipment We will provide you with brand name work apparel and professional tools to make sure all of our employees have the right equipment to do the job. Corporate Culture Collaboration, an open-door policy, various company events and team building measures are a part of WITRON. A company with modern values and positive culture is waiting for you. Support & Opportunity Performance is worth the effort. Your potential will be both recognized and supported. Career opportunities are available for all of our employees, come grow with WITRON.