Master Data Implementation Specialist

Full-time, hybrid role (3 days on-site in Colchester, VT).

About the role

VIP is seeking a Master Data Implementation Specialist to support new wine, beer, spirits, and non-alcoholic beverage suppliers as they onboard our sales data collection services and reporting solutions. Master Data Specialists collaborate closely within a team environment to support a designated group of customers, guiding them through the implementation process and helping ensure a smooth and successful onboarding experience. You will serve as a key VIP point of contact during supplier implementations, assisting in the creation and execution of implementation project plans while maintaining strong communication with customer project sponsors. This is a highly customer-facing role that requires strong communication skills, organization, and the ability to manage multiple priorities.

Responsibilities

• Build positive, professional, and trusted relationships with supplier customers while guiding them through the onboarding and implementation process.
• Assist customers in understanding the quality, reliability, and value of our data and how it supports the success of their products.
• Serve as a primary point of contact during implementations, providing updates and coordinating with internal teams as needed.
• Address customer questions and concerns in a timely manner and connect them with the appropriate internal resources.
• Demonstrate the ability to efficiently manage projects from start to finish while remaining self-directed and proactive.

Requirements

• 1-3 years of experience in customer onboarding, implementation, project coordination, account management, or customer success
• Proficiency with Microsoft Office Suite
• Experience managing multiple client projects simultaneously
• Ability to analyze and manipulate data
• Experience working in CRM or project management systems

Preferred Qualifications

• Experience in beverage alcohol, supplier, distributor, or retail industries
• Experience with SaaS implementations
• Experience working with master data or reporting platforms
• Knowledge of syndicated sales and depletion data
• Preferred experience with Monday.Com, Zendesk, or Microsoft platforms

Benefits

• Health Insurance
• Vision and Dental
• Expense Reimbursement
• 401k Match and Employer Contributions
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT)

Pay

Annual compensation: $54,080 - $62,400.