Master Control Hub Operator

TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across the web, mobile apps, streaming, and linear television. Together, we are building a sustainable future for local news.

About the role

This position is part of a team responsible for the live operation, monitoring, and support of multiple stations 24/7 in a single centralized environment. The Broadcast Hub Operator will perform duties to ensure the on-air integrity of multiple network programming feeds and provide immediate response to emergency situations that may affect on-air programming. The ideal candidate is a self-starter capable of working independently or as part of a team. Must be willing to work onsite at our facility in Charlotte, North Carolina.

Responsibilities

• Maintain and manipulate on-air playlists, execute program/commercial/marketing changes, support live-event and off-air workflows, send logs for reconciliation, and troubleshoot channel playout issues
• Responsible for the ingest and quality control of broadcast materials into all automation systems
• Manage commercial integration, including rolling commercial breaks, during taped and live programming
• Monitor and maintain the continuity and availability for multiple channel streams
• Ensure continuity of programming by confirming that every piece of material is accounted for and ready for on-air playout
• Act as first line responders for internal clients
• Vigilantly protect our air by simulating the experience of a viewer and constantly checking for proper audio, video, captioning, and picture quality
• With the guidance of Technical Managers and supervisors, work as a team to promptly recover from any on-air discrepancies
• Other duties as assigned

Requirements

• BA/BS in a related field or equivalent experience
• Basic understanding of television production, broadcast operations, and/or news/sports/entertainment technical production requirements
• Proficient in Excel and the entire Microsoft O365 suite of tools
• Knowledge of and ability to use electronic equipment and computer hardware and software related to television broadcast operations, including video and audio routing equipment, file servers, remote transmitter monitoring equipment, and multi-channel automation systems
• Ability to troubleshoot, take immediate action, and resolve broadcast issues
• Strong customer service attributes and skills
• Strong organization and time management skills
• Unwavering composure in high-pressure situations
• Acute attention to detail
• Excellent interpersonal communication skills
• Experience working successfully as part of a team
• Must be willing to work onsite at our facility in Charlotte, North Carolina
• Must be willing and available to work flexible hours, including overnight shifts, weekends, and holidays in order to meet the needs of a 24x7 operation

Qualifications

• 3-5 years of experience in a master control or production control room television environment
• Proven passion for media, television, and technology

Benefits

• Comprehensive medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage
• Fertility, surrogacy, and adoption assistance
• Disability and life insurance
• 401(k) program with 1% - 80% pre-tax contribution; company matches 100% of contributions up to the first 4% of pay, fully vested from day one
• Nine free virtual doctor’s appointments with a physician through Teladoc for all employees and their eligible family members, regardless of participation in TEGNA medical plans
• Twelve free annual therapy sessions with a licensed clinician through Spring Health
• Generous Paid Time Off (PTO) benefit and nine paid holidays per year

Note: Some jobs are covered by a collective bargaining agreement and thus some or all of the benefits described herein may not apply.