Massage Therapist - PT

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company specializes in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

Responsibilities

• Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Greet and welcome all guests and members.
• Perform massage and bodywork services according to Spa service standards.
• Create custom treatment plans for guests based on individualized needs.
• Maintain product knowledge of services provided and within the menu.
• Maintain the cleanliness and orderliness of treatment rooms.
• Effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel-required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving issues as necessary.
• Understand and apply complex information, data, etc., from various sources to meet appropriate objectives.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Adhere to strict hygiene standards due to close proximity with clients; cigarette smoke is not allowed on hands, clothes, or breath during a shift.

Requirements

• Licensed Massage Therapist required.
• At least 1 year of spa massage therapy experience required.
• SNHD Food Handler Card and TAM/AA Card required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.