Massage Boutique Sales Associate

Benefits

• Free uniforms
• Paid time off
• Training & development
• 401(k)
• Massage

Essential Responsibilities

• Convert first-time guests into loyal monthly members
• Educate guests on the value of membership and confidently ask for the sale
• Meet and exceed monthly membership sales goals
• Recommend enhancements and retail products based on each guest's needs
• Increase retail sales through personalized recommendations
• Actively promote memberships, enhancements, gift cards, and retail products
• Help guests maximize the value of every visit

Guest Experience

• Deliver five-star hospitality from the moment guests arrive
• Warmly greet, check in, and assist every guest
• Build lasting guest relationships that encourage repeat visits
• Personalize each guest's experience by recommending services and enhancements
• Resolve guest concerns with professionalism and confidence
• Serve as a knowledgeable ambassador for The NOW Massage brand

Front Desk & Boutique Operations

• Answer phones and respond promptly to guest inquiries
• Accurately book, modify, confirm, and cancel appointments
• Process payments and maintain accurate guest records
• Open and close the boutique according to company standards
• Maintain a clean, organized, and welcoming reception area
• Ensure all guest-facing areas are consistently clean, sanitized, and maintained to The NOW brand standards
• Support the daily operational flow of the boutique

Teamwork & Culture

• Foster a positive, professional, and supportive work environment
• Collaborate with leadership to improve operations and guest satisfaction
• Assist with shift coverage & training when needed
• Support teammates and contribute to the overall success of the boutique