Mason Urgent Care - MEDICAL ASSISTANT

About the role

Responsible for the efficient and effective processing of patients through the clerical and clinical areas of the practice/clinic. Under the general direction of the physician or advanced practice provider, provides high quality, compassionate patient care.

Responsibilities

• Prepares patient for examination.
• Obtains vital signs and chief complaint; appropriately documents information obtained.
• Performs laboratory and diagnostic testing.
• Answers, screens and triages telephone calls; takes accurate messages and distributes to the appropriate personnel within the guidelines of the practice.
• Schedules tests and referral appointments for patients.
• Administers oral and injectable medication; phones prescriptions to pharmacies.
• Engages and helps promote patient/family teaching as appropriate; provides an educational environment for patients and patient families.
• Works gaps in care registries to help improve the quality of care.
• Maintains all logs and required checks (e.g., refrigerator temps, medications, oxygen, etc.).
• Maintains practice standards by participating in in-services, committees, etc.; may assist in developing and implementing quality control and practice policies.
• Inventories, orders and restocks areas as necessary.
• Maintains and cleans equipment and environmental safety as required.
• Provides clerical services and clinical services as required to maintain an effective practice flow; cross trained to work both clerically and clinically.
• May be required to float to all Urgent Care/Fast Care sites due to varying staffing/patient volumes.

Requirements

• MA Certification preferred.
• Specialty clinics may require six months specialty experience.
• Relevant clinical experience within the past 5 years; if no clinical experience, completion of medical assistant program in past two years.
• Previous work experience in medical office setting preferred.
• Experience with an EMR preferred.
• Previous work experience in Urgent Care preferred.
• High school diploma or GED.
• Completion of an accredited medical assistant program, including an externship OR a minimum of 5 years of Sparrow medical assistant experience in a clinical capacity.

Specialized Knowledge and Skills

• Ability to provide care for patients, which is age specific to their physical and safety needs, psychosocial concerns and educational level.
• Necessary visual and auditory acuity required to monitor patient's condition and operate department equipment.
• Demonstrates a positive team attitude and has interpersonal skills to effectively and appropriately communicate with clients, their families, providers and co-workers.
• Ability to work in an EMR environment.
• Urgent Care employees may be required to float to multiple locations when individual staffing needs arise.

All full time (0.9 FTE)/part time (0.6 FTE) staff need to pick up 3 weekend shifts in one-month period. Part time 0.3 FTE staff need to pick up 2 weekend shifts per month. Per Diem caregivers must work 1 (12 hours) shift per month.