Marvin's Thomasville - Sales Associate - Part-Time

Summary

Sales associates provide excellent customer service to CNRG customers by listening to customers, helping customers identify and clarify their needs, and reacting with accurate information and product recommendations.

Customer Service

• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate.
• Practice excellent customer service and listen intently to customer needs.
• Direct customers to the appropriate products for the particular customer need.
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer.
• Merge merchandise product on shelves or other fixtures according to corporate or other plan-o-grams.
• Make new product recommendations to store management based on customer feedback.
• Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time.
• Aid in cycle counting of inventory according to a schedule established by management.
• Stock shelves with incoming product as necessary.
• Sign and merchandise product in the store as necessary.
• Face and front product at the beginning and end of each shift, and as time permits.
• Notify regular customers about new products and upcoming store promotions.
• Aid in customer loading of items purchased in the store as necessary.
• Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions.

Safety & Loss Prevention

• Possess working knowledge of company and store security measures.
• Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management.
• Follow company safety guidelines and basic safety practices at all times.
• Participate in regular store safety meetings.

Qualifications

• Must be able to perform each duty and responsibility in a satisfactory manner.
• Previous work experience dealing with retail sales or general customer service.
• Strong math, reading, writing, and speaking skills, and a friendly demeanor.
• Problem-solving ability and good organizational skills.
• Communicate using telephone and e-mail.
• Basic knowledge of lumber, building materials, or general hardware merchandise.
• Ability to lift and load merchandise weighing up to 50 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store.
• High school diploma or equivalent is preferred.

Pay

This job is an hourly position (non-exempt from overtime).

Schedule

N/A