Marvin's Moncks Corner - Sales Associate - Full-Time

About the Role

Sales associates provide excellent customer service to CNRG customers by listening to customers, helping them identify and clarify their needs, and reacting with accurate information and product recommendations.

Responsibilities

• Smile and greet all customers who enter the department or come within a normal speaking radius; use open-ended questions such as “How may I assist you today?” or “What can I help you find today?”
• Practice excellent customer service and listen intently to customer needs.
• Direct customers to the appropriate products for their particular need.
• Build customer confidence by supplying product knowledge and technical assistance related to selection, use, and installation of products sold by CNRG.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner.
• Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams.
• Make new product recommendations to store management based on customer feedback.
• Write sales orders and special orders using CNRG point-of-sale systems to ensure orders are processed correctly by suppliers the first time.
• Assist in cycle counting of inventory according to a schedule established by management.
• Stock shelves with incoming product as necessary.
• Sign and merchandise product in the store as needed.
• Face and front product at the beginning and end of each shift, and as time permits.
• Notify regular customers about new products and upcoming store promotions.
• Maintain a clean and organized sales counter and selling area.
• Assist with customer loading of items purchased in the store as necessary.
• Use CNRG Resource Center to submit instances of items with incorrect retail prices, scanning issues, or incorrect descriptions.

Safety & Loss Prevention

• Possess working knowledge of company and store security measures.
• Understand common techniques employed by shoplifters or others seeking to defraud the company; remain vigilant and report suspect activity to management.
• Follow company safety guidelines and basic safety practices at all times.
• Participate in regular store safety meetings.

Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative.

Requirements

• Previous work experience in retail sales or general customer service.
• Strong math, reading, writing, and speaking skills, and a friendly demeanor.
• Problem-solving ability and good organizational skills.
• Ability to communicate using telephone and e-mail.
• Basic knowledge of lumber, building materials, or general hardware merchandise; specific departmental expertise is preferred.
• Ability to lift and load merchandise weighing up to 50 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store.

Qualifications

• High school diploma or equivalent is preferred.
• Must be able to perform each duty and responsibility in a satisfactory manner.

This is an hourly, non-exempt position (eligible for overtime). While successful sales associates may be considered for other opportunities within the company, the position carries no guarantee of career progression. The job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee.