MarTech Platform Operations Admin (Remote)

Key Responsibilities

• Serve as the operational owner for enterprise event technology platforms and supporting MarTech solutions.
• Administer and optimize platform configurations supporting global marketing initiatives.
• Manage event themes, templates, landing pages, registration experiences, forms, and branded marketing assets.
• Support day-to-day platform administration, user requests, and operational activities.
• Maintain documentation of recurring issues, troubleshooting procedures, and operational best practices.
• Create, configure, maintain, and troubleshoot event-related marketing assets, including Marketo email templates, Email Editor 3.0 fragments, reusable components, and campaign assets.
• Partners with Marketing users to ensure assets align with platform capabilities, design standards, and operational best practices.
• Troubleshoot Email Editor 3.0 configuration issues, template rendering issues, and asset-related defects impacting event communications.
• Execute PAT/UAT testing for platform enhancements, integrations, templates, and platform updates.
• Validate configuration changes and production readiness prior to deployment.
• Support event readiness reviews for major marketing programs.
• Validate registration experiences, forms, integrations, and downstream lead processing before production launch.
• Participate in post-event operational reviews to identify opportunities for platform and process improvements.
• Recommend enhancements that improve platform usability, operational efficiency, and overall user experience.
• Manage incoming Workfront support requests and prioritize work based on business impact, event schedules, and operational urgency.
• Maintain documentation, operational runbooks, knowledge articles, and troubleshooting guides for event technologies.
• Identify recurring issues and recommend long-term improvements to platform operations and integrations.
• Support governance, documentation, and continuous improvement initiatives across the marketing technology ecosystem.
• Promote consistent platform standards and best practices across Marketing and Campaign Operations teams.
• Cross-functional Collaboration
• Partner closely with Marketing and Campaign Operations teams to support the successful execution of global marketing initiatives.
• Collaborate with Engineering, Data, Marketing Operations, and Web teams to resolve cross-platform operational issues.
• Communicate platform updates, enhancements, known issues, and operational changes to business stakeholders.
• Provide guidance and enablement to users leveraging marketing technology platforms.
• Participate in operational reviews, release readiness activities, and continuous improvement initiatives.

Required Skills & Experience

• Experience with Splash or a similar enterprise event technology platform.
• Expertise with Email Editor 3.0, including fragment/component configuration, template management, and troubleshooting.
• Experience supporting marketing technology and event operations.
• Experience with platform administration and configuration.
• Experience monitoring and troubleshooting integrations across enterprise marketing platforms.
• Strong analytical and problem-solving skills.
• Experience supporting enterprise marketing platforms.
• Strong stakeholder communication and collaboration skills.
• Experience with Marketo email asset management and campaign operations.

Preferred Qualifications

• Experience with enterprise event registration platforms.
• Experience with marketing automation integrations.

Compensation

The base salary range for this position is $90,000 – $150,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us. Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital. Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves. If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.