Marketplace Attendant - Hilton Portland Downtown

Responsibilities

• Delight our guests: Greet guests upon arrival and provide friendly and efficient service to enhance their experience
• Prepare snacks and beverages: Make specialty coffee drinks, warm food items, and assist with the preparation and presentation of pastries and other pre-made food options
• Manage store inventory: Replenish and organize market shelves, rotate merchandise, and ensure the display is neat, well-stocked, and visually appealing
• Drive retail sales: Highlight promotions and provide product recommendations to enhance the guest experience and maximize profitability
• Process transactions with care: Accurately total and handle guest payments using the point-of-sale system; manage cash transactions, process credit and debit cards, issue change, and redeem gift certificates/cards
• Maintain a clean and inviting space: Keep the market area, service counters, and equipment clean and tidy

Qualifications

• Available to work a flexible schedule, including days, evenings, weekends, and holidays
• Strong English communication skills with guests, team members, and management, both in person and over the phone, with professional phone etiquette
• Supervise front office operations by leading team members through all front desk procedures, ensuring efficient check-ins, check-outs, accurate reservations, and exceptional guest service
• Lead day-to-day front office operations by providing training, coaching, and real-time performance feedback
• Maintain knowledge of hotel policies, property management systems (PMS), cash handling procedures, and front office standards to ensure compliance and operational excellence
• Demonstrate strong leadership, problem-solving, conflict resolution, and organizational skills while fostering a collaborative, guest-focused team environment

About the Role

The Team at the Hilton Portland Downtown is currently seeking their next Marketplace Attendant to join the team. The Ideal Candidate Will Possess The Following Qualifications

Pay

Details regarding pay are not specified in the provided job description.

Schedule

Details regarding schedule are not specified in the provided job description.

Benefits

At Hilton, the benefits available may vary depending on the Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Benefits include: Incredible travel perks, Own a piece of Hilton, Personalized caregiving support, Crisis concierge, Mental health resources, Generous paid time off (PTO), Health & welfare benefits, Financial security for your future, and Retirement plans.