Marketing Supervisor

About the role

Oversees marketing coordinators and supports the successful execution of promotions, events, and on-property marketing activities. This role monitors staff performance, ensures adherence to gaming policies and internal controls, and maintains awareness of gaming floor activities to enhance guest experience. Responsibilities include cross-departmental collaboration, internal communication support, and helping to drive both short- and long-term marketing initiatives.

Responsibilities

• Supervise and coordinate daily activities of marketing staff, ensuring customer service standards are met.
• Monitor staff performance and provide coaching or corrective guidance when needed.
• Ensure adherence to gaming policies, procedures, and internal controls.
• Maintain awareness of gaming floor activities to support guest service and promotional execution.
• Aid in planning, coordination, and implementation of in-house promotions and events.
• Serve as liaison with Player Services, Food & Beverage, Operations, and Player Development regarding promotional activities.
• Maintain departmental reporting documents and provide administrative support for marketing operations.
• Assist in training new employees, reviewing departmental processes, and contributing to ongoing improvements.
• Support both short-term and long-term strategic planning efforts.
• Own the property’s marketing calendar and manage internal communications related to promotions and events.
• Review and approve all marketing collateral and communications to ensure accuracy, brand alignment, and regulatory compliance.
• Represent Marketing Management in meetings as required.
• Ensure all marketing collateral and communications align with established brand standards and guest experience expectations.
• Support brand compliance and audit processes through documentation, operational alignment, and evaluation readiness.
• Partner with property management teams and cross-functional groups for event execution, unique entertainment programming, and property-driven cultural programs.
• Work may be performed in a variety of settings, including climate-controlled office settings and/or gaming floors which includes exposure to second-hand smoke and crowd noise.
• Work will require varied shifts including weekends and holidays, as needed.
• Performs other job-related duties as assigned.

Requirements

• Associate’s Degree in Marketing, Communications, Business, or related field preferred; OR an equivalent combination of education and experience.
• Minimum two (2) years of experience in marketing, promotions, gaming operations, guest service, or related hospitality field.
• Intermediate computer proficiency, including use of marketing software, scheduling tools, and reporting systems.
• Strong organizational skills and ability to manage multiple concurrent promotions or communication initiatives.
• Prior experience working in a fast-paced, guest-focused environment with exposure to cross-department collaboration is preferred.
• Ability to obtain and maintain licensing by the appropriate gaming authority.

About Us

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flagship of Cherokee Nation Businesses’ hospitality division.

Cherokee Nation Entertainment owns and operates a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Mississippi. The company offers exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Benefits

• Top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
• Generous 401(k) match.
• Paid vacation, sick time, bereavement, and holidays.
• Flexible spending accounts.
• Maternity/paternity leave.
• Voluntary benefits for added peace of mind.
• Performance-based incentives.
• Employee referral rewards.
• Discounts and holiday appreciation gifts.

Schedule

Work will require varied shifts including weekends and holidays, as needed.