Marketing Sales Support

Most people talk about culture, but we live and breathe it in all that we do. We care about our customers and our associates. We strive to provide a work environment that follows our beliefs: team-oriented values, comprehensive benefits, personal and professional growth, work-life balance, and knowledgeable colleagues.

About the role

Marketing Sales Support is responsible for providing exceptional customer experience while coordinating and optimizing retail representatives’ calendars. A successful candidate has the desire to learn and a positive outlook to turn challenges into opportunities.

Responsibilities

• Assist with answering retail sales calls/leads that come to the showroom
• Assist with scheduling appointments from other outside departments/sources
• Vet and remove invalid/bogus opportunities/appointments as they come in
• Coordinate and confirm customer contact with the appropriate representative/department
• Confirm all opportunities/appointments 48 hours in advance by calling, texting, and emailing, and verify that all appointments are sellable opportunities with retail representatives and canvassers
• Assist with customer communication efforts on different platforms as needed (event follow-ups, Salesforce leads, etc.)

Requirements

• Good communication skills for direct customer contact
• Self-driven to accomplish tasks
• Proficiency in computer software, including Microsoft programs

Qualifications

• 1-2 years of proven experience in customer service
• Bachelor’s in business, communication, or related field preferred
• Construction knowledge/experience is a plus

Benefits

• Competitive compensation
• Insurance (medical, dental, vision) – effective the first of the month after 30 days of employment
• 401(k) with 100% matching of the first 1% and 50% matching of the next 5% after 1 year of employment
• Profit sharing
• 10 paid holidays
• Vacation/PTO
• Life insurance