Marketing Representative - PT

Duties and Responsibilities

• Affords assistance with events and promotions from inception to implementation.
• Guarantees all property events and promotions adhere to gaming regulations.
• Affords assistance in drafting and disseminating events and promotions notifications across the property.
• Affords coordination of promotional collateral requests through the creative job process, interfacing with the design team and external departments.
• Affords coordination with outside vendors for entertainment and promotions.
• Affords assistance in the distribution and posting of promotional collateral and signage.
• Affords representation of Red Hawk Resort + Casino at community events (such as booth setup and staffing at fairs, festivals, and other external events).
• Responds to guest complaints and inquiries promptly and courteously, both in person, by phone, and by email.
• Affords assistance with all on-property groups and events.
• Affords greeting of groups upon their arrival and maintains communication during the event to ensure guest satisfaction.
• Affords assistance in the creation of new customer group files.
• Affords assistance with the curbside booking process using Playersoft, which may include greeting buses.
• Affords coordination of bus arrivals and ensures a marketing representative or coordinator is available to greet all buses.
• Affords assistance with gift redemption as needed.
• Affords interaction with all levels of casino employees.
• Affords acting as a liaison with other departments and external agencies.
• Affords explanation of the benefits of membership in the Rewards club and assists guests with the membership process.
• Affords promotion of exceptional guest relations to achieve the desired level of guest service and satisfaction.
• Affords maintenance of operations by adhering to policies and procedures and reporting necessary changes.
• Affords maintenance of customer confidentiality and protection of operations.
• Affords conducting tours of the property, as needed.
• Affords accountability for the accuracy and thoroughness of departmental records and reports.

Qualifications

• A high school diploma is required.
• At least one year of high-level customer service or sales experience is required.
• An individual must possess the capability to:
• Perform independently.
• Utilize a variety of standard computer systems and office productivity software at an intermediate or advanced level (testing required).
• Resolve problems based on common sense use of reasoning ability.
• Manage multiple tasks simultaneously.
• Operate in a very fast-paced environment.