MARKETING REPRESENTATIVE

We’re changing entertainment. Come join a fast-paced, diverse team driven by enthusiasm for helping people find and have more fun. At PENN Entertainment, you’ll work with colleagues who care about your career growth and offer support to expand your possibilities.

About the role

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is one component of a competitive Total Rewards package that includes wellness programs supporting financial, physical, and mental well-being.

Responsibilities

• Provide superior guest service by actively engaging guests and demonstrating a friendly, helpful, courteous, and enthusiastic attitude.
• Demonstrate expert knowledge of all levels of PENN Play benefits, the PENN Play app, current promotions, events, food specials, and other offers.
• Actively promote PENN Play and other PENN products by recruiting, enrolling, and educating guests on benefits, features, and value.
• Encourage adoption and usage of the PENN Play app; assist guests with understanding and utilizing available benefits.
• Establish new player accounts and maintain accurate player database information in accordance with established procedures.
• Develop and maintain technical skills to effectively utilize patron data systems and other departmental technology.
• Process and redeem Direct Mail offers; issue appropriate promotional prizes to eligible guests following established policies.
• Maintain detailed knowledge of the property, including food and beverage outlets, hours of operation, entertainment, promotions, and guest offerings to provide accurate information.
• Respond to and assist in resolving guest questions, concerns, and conflicts in a fair, professional, and equitable manner.
• Escalate guest issues to the Marketing Manager or appropriate department personnel for timely resolution.
• Maintain open communication with the Marketing Manager.
• Assist with planning, setup, execution, and breakdown of on-site and off-site promotions and special events (e.g., tournaments, drawings).
• Collaborate with the Marketing team to ensure all materials, supplies, prizes, and other items for promotions and events are prepared and positioned appropriately.
• Follow all established policies, procedures, and guidelines for promotions, events, and marketing activities.
• Maintain strict confidentiality of player information, including personal and gaming-related data.
• Adhere to all corporate, property, and departmental policies, procedures, operating guidelines, and regulatory requirements.
• Maintain a thorough understanding of Marketing Services functions and support departmental initiatives as needed.
• Remain patient, professional, and positive while communicating clearly and enthusiastically with guests and team members.
• Assist the Marketing Manager and other department personnel with projects, programs, promotions, and other duties as assigned.

Requirements

• Associate's degree (AA) or equivalent from a two-year college or technical school preferred.
• Minimum of one year of guest service experience; or equivalent combination of experience and education preferred.
• Moderate to high-level computer skills, including experience with Microsoft Office Suite.
• Excellent oral and written communication skills.
• Ability to identify problems, collect data, analyze, and draw valid conclusions.
• Ability to interpret a variety of instructions (written, oral, etc.).
• Flexibility to work any shift.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off that increases with length of employment (earned according to local policy).
• Wellness programs supporting financial, physical, and mental well-being.