Marketing Rep - Part Time or Full Time, Evenings

Responsibilities

• Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready-to-learn attitude.
• Greets guests and team members warmly and professionally, supporting our Family Style Service culture.
• Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.
• Provide Family Style Service and support all aspects of the Caesars Rewards loyalty program.
• Maintain daily procedures, which include discerning appropriate ID, filing, record keeping, problem solving and navigating various computer software/programs.
• Aid guests with all data integrity account issues; including issuing Caesars Rewards cards, PIN creation, changes and resets, out of sync mail files, suspended accounts, returned mail, and research all account discrepancies and inquiries regarding tracked play and coupons.
• Help facilitate the front-line execution of various marketing efforts.
• Issue new and replacement Caesars Rewards cards to guests.
• Stay knowledgeable and articulate to guests information about the various ongoing and future promotions.
• Interact with other casino-related departments on a routine basis.
• Be visible and available to listen to and discern guest concerns and quickly attempt to remedy different situations.
• Manage guest lines in an efficient manner.
• Perform all routine opening/closing responsibilities.
• Always available to assist with other duties when necessary to support marketing efforts and/or the Caesars Rewards loyalty program.
• Verify guest’s eligibility to enter private Laurel Lounge areas and eligibility of guests.
• Manage access to the VIP Laurel Lounge within department standards.
• Service guests as necessary in a team aspect.
• Buss guest seating areas as needed in adjacent area.
• Ensure compliance with internal regulations and Missouri Gaming Commission regulations.

Qualifications

• Must be at least 18 years of age.
• Ability to read, write, and understand English.
• Communicates effectively and maintains positive working relationships with guests, coworkers, and management.
• Must pass the required background check.
• Must be able to obtain a Missouri Gaming License.
• Well-groomed hair and personal hygiene are essential.
• High School Diploma.
• Excellent communication and organizational skills.
• Must be able to type 30 - 35 words per minute.
• Previous computer skills preferred.
• Must enjoy working with the public.
• Previous experience working in a customer service position.
• Ability to work in a loud, fast-paced environment while handling multiple tasks under time constraints.
• Requires frequent, walking, bending, lifting, reaching, pushing, and pulling throughout the shift.
• This position may require long periods of sitting.
• Must be able to lift up to 40 pounds on an occasional basis, reach above head occasionally, bend below knee level occasionally, and rotate torso periodically.