Marketing Operations Manager

Eataly is the world’s largest artisanal Italian food and beverage marketplace. Each location is unique, offering authentic Italian food, high-quality products, and educational experiences through classes and team knowledge.

About the role

The Marketing Operations Manager supports the planning and execution of the marketing strategy at the store level, including events, education, community relations, and graphics. This role reports directly to the Director of Store Operations and functionally to the Director of Marketing, while managing the in-store Marketing team.

Responsibilities

• Partner with Corporate Marketing and the Store Director to execute a comprehensive marketing strategy designed to drive awareness, traffic, and sales
• Collaborate with the corporate Marketing Team to develop local marketing activities tied to national programs, as well as store-specific initiatives
• Ensure defined strategies and initiatives are executed at the store level according to agreed timelines, budgets, and goals
• Maintain in-store communication standards and brand guidelines
• Produce in-store signage (e.g., event materials, campaign posters) and oversee installations (signage, visual merchandising, etc.) using provided tools and systems
• Create store-related social media images as needed
• Manage the store Events team: hiring, scheduling, training, motivating, submitting payroll, and evaluating performance
• Work with the Events Team, store teams, and Corporate Marketing to define, plan, and execute in-store, off-site, public, and private events
• Coordinate with the corporate Communications Team to promote events and initiatives by providing details and content
• Manage relationships with celebrity chefs, business partners, producers, local organizations, and authorities
• Analyze performance and report progress to senior leadership weekly
• Track marketing spend in the provided system, staying within the defined budget
• Perform other duties as required or assigned

Requirements

• Bachelor’s Degree in Business or Marketing preferred
• 2+ years of experience in marketing, with prior managerial experience
• Experience in the food and beverage industry preferred
• Knowledge of Italian cuisine and culture preferred
• Exceptional verbal and written communication and relationship-building skills
• Excellent problem-solving and business management skills
• Knowledge of and contacts in the food industry
• Project management skills
• Organizational and time management skills
• Availability to work onsite with a flexible schedule, often including evenings, weekends, and holidays
• Ability to travel up to 10% of the time

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with company match
• Free family meal daily
• Discounts at Eataly
• Referral bonus program

Pay

Pay range is $80,000 – $90,000.