Marketing, Media & Customer Support Specialist

Key Responsibilities

• Capture and edit high-quality photography and video content (including drone footage – FAA certification required or willingness to obtain).
• Manage and grow the company's social media presence through engaging, on-brand content.
• Write, edit, and design content for advertising, newsletters, blogs, product literature, and other marketing materials.
• Create compelling graphic design for digital and print campaigns.
• Coordinate trade shows, customer events, and industry conferences (planning, logistics, and on-site support).
• Develop and execute advertising strategies across digital, print, and online platforms (including but not limited to search engines and social media advertising management).
• Manage website updates, SEO/SEM efforts, and digital campaign performance tracking.
• Support branding initiatives and ensure consistency across all channels.
• Provide excellent customer service by handling service inquiries, processing orders entry, and quotes.
• Collaborate with the sales team to support customer relationships and follow-up.
• Act as a key liaison between customers and internal departments, including inside sales and customer service, to ensure timely communication.

Qualifications

• Bachelor's degree in Marketing, Communications, or a related field required.
• Strong photography, videography, and editing skills; experience with drones a plus.
• Excellent writing and communication skills, including technical writing ability.
• Proficiency in graphic design tools (Adobe Creative Suite or similar).
• Experience creating product literature, catalogs, and other marketing collateral.
• Knowledge of website management, SEO/SEM best practices, and Google Ads.
• Experience with social media platforms and digital marketing tools.
• Event planning and coordination experience.
• Customer service and/or inside sales experience preferred.
• Highly organized, adaptable, and able to manage multiple projects.

Skills & Attributes

• Creative eye with strong attention to detail.
• Strong interpersonal skills and customer-first mindset.
• Comfortable working independently as well as in a team.
• Able to balance both marketing creativity and customer service responsiveness.