Marketing Intern - PT

Essential Duties And Responsibilities

• Complete the entire 6-month program at the Hollywood Casino Columbus property.
• Responsible for educating patrons on the value and benefits of the loyalty program; actively drives new enrollments and assists patrons with questions as they relate to the property and loyalty program.
• Assists guests with downloading, navigating, and troubleshooting the PENN Play app to ensure a seamless experience.
• Identifies opportunities to engage guests who are not yet enrolled in the loyalty program and converts them into new members through proactive interaction.
• Assists and supports the Marketing Department with casino promotions and events on select shifts by engaging directly with guests to support their visits and overall experience.
• Proactively assists customers (internal and external) with questions, concerns, and issues in a friendly and professional manner.
• Affords assistance to guests by directing them to appropriate areas and contacting departments for guest needs.
• Maintains up-to-date information of casino events, promotions, and digital tools to ensure guests receive accurate and prompt information when requested.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Adheres to all company, state, and regulatory policies and procedures.
• Responsible for ensuring the compliance with all regulatory requirements within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Qualification Requirements

• Must be at least 21 years of age.
• Actively attending a four-year college or university with a study in a related field or be a recent college graduate.
• Must be able to obtain and hold a gaming license within the State of Ohio.
• Must be proficient in Microsoft Office Applications.
• High school diploma or GED required; customer service, hospitality, or promotional experience preferred; or equivalent combination of education and experience.
• Must be comfortable using mobile apps and assisting guests with basic technology, including downloading and troubleshooting the PENN Play app.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have an outgoing, energetic, and enthusiastic attitude with a passion for engaging guests.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be comfortable initiating conversations and creating a fun environment with our guests.