Marketing Coordinator

About the role

RightNow Media is seeking a Marketing Coordinator to join our team in McKinney, TX. In this role, you’ll play a key part in deepening customer relationships and helping users get the most out of our streaming library of biblical video content. You’ll also focus on customer engagement initiatives and contribute to strategies that reduce churn and strengthen long-term loyalty.

Responsibilities

• Assist with various aspects of marketing including user engagement, writing email copy, supporting the building and testing of emails, coordinating mobile communications, and contributing to the monthly customer communications calendar process
• Support organic social media efforts, including day-to-day content execution and community management
• Support the Customer Success team with ad hoc needs such as resource templates, assets, and other retention-focused materials
• Gather customer quotes, format case studies, and organize product referrals that can be used to tell positive customer stories
• Attend and participate in marketing ideation and project meetings as applicable
• Write and edit Marketing content as needed

Requirements

• Team Player: Fosters collaboration and communication; places high value on relationships; works with excellence and empathy
• Self-Starter: Proactive; resourceful; strong project management and organization skills; responsible
• Analytical: Understands the correlation of data to decision-making and marketing campaigns; comfortable with data, research, and reporting
• Exceptional Communicator: Strong written and verbal communication skills; professional; tactful; attention to detail in all communications
• Customer-Oriented: Understands customer needs and behaviors; strives to enhance the customer experience through thoughtful communication and engagement

Qualifications

• Bachelor’s degree in marketing, business administration, or communications
• 1-2 years of work experience in a marketing role (can include internships and volunteer roles)
• Understanding of and experience with implementing marketing principles and tactics
• Experience working in an email marketing platform (MailChimp, Braze, Constant Contact, etc.)
• Familiar working knowledge of all major Microsoft Office platforms
• Familiarity with RightNow Media video content and libraries a plus
• Basic knowledge of HTML a plus

Benefits

• Medical, life, and disability insurance plans
• Paid time off
• Paid holidays (including the week between Christmas & New Year)
• Retirement plan plus employer matching
• Conference and mission trip scholarships
• Family bonding leave

Pay and Schedule

Full-time, Monday through Friday, with a salary of $45,000-50,000 annually, depending upon experience. The work location is our office in McKinney, Texas (this is not a remote position).