Marketing Contact Center Representative

Duties And Responsibilities

• Manage an assigned multi-state agency territory
• Develop and maintain professional and effective agency relationships
• Host virtual video-conference meetings and trainings
• Train new and existing agents on company products, procedures and guidelines
• Deliver concise, valuable feedback regarding daily agency phone calls and trainings
• Work with Call Center Manager in planning overall marketing, training and strategic growth plans for independent agencies
• Monitor and report monthly agency production goals
• Respond to communications in a timely and professional manner
• Achieve daily goals and perform other duties as assigned including inbound and outbound phone calls
• Adhere to policies and procedures of employee handbook

Skills And Qualifications

• Minimum 1 years’ industry experience
• Florida Insurance Licensure: 20-44 or 2-20
• Strong ability to develop and maintain cooperative, positive, and trusting working relationships with our team
• Experience in handling conflict situations with the utmost professionalism
• Self-motivated and self-disciplined with the strong ability to work effectively and independently
• Strong verbal and written communication skills, active listening, and a professional phone voice
• Proficiency in Microsoft Office including Teams, Word, Excel and Outlook
• Fluency in multiple languages is a plus.