Marketing Associate

Responsibilities

• Manage day-to-day customer service activities for LSPI’s online customer portal.
• Work closely with the product owner to support achievement of objectives by identifying and recommending improvements to the portal, coordinating enhancements and supporting processes.
• Support project coordination and process improvement efforts by tracking deliverables, following up with stakeholders, and identifying and recommending opportunities to improve efficiency within marketing and communications activities.
• Support and coordinate portal improvement activities, helping ensure alignment with priorities and stakeholder needs.
• Internally coordinate and support LSPI’s customer portal by gathering input, documenting requirements, testing enhancements, and working with the product owner, IT, and stakeholders to support implementation.
• Support and coordinate efforts to maintain and improve the organization and use of our marketing materials and asset library in coordination with key stakeholders.
• Ensure materials are well organized and easy to find and use.
• Work with internal teams to create new marketing materials and assets, ensuring alignment with the overall marketing communications strategy.
• Carefully coordinate defined approval processes and related operational activities, related to new materials, assets, and vendor-supported items as needed.
• Carefully coordinate execution of the company’s social media communications, including maintaining a social media calendar, creating posts, and monitoring social media for mentions of the company.
• Maintain the company’s library of photography assets, including associated documentation.
• Track and maintain the external marketing communications budget, including monitoring expenditure and preparing basic reports as needed.

Qualifications

• Communicates effectively across all levels of the organization, demonstrating strong verbal and written skills tailored to diverse audiences.
• Self-starter with the ability to independently & successfully manage competing priorities and deadlines.
• Strong critical thinking skills.
• Ability to influence others to ensure timelines are met while also maintaining positive working relationships.
• Strong organization skills.
• Knowledge of major social media platforms and their business applications.
• Ability to work independently and collaborate cross-functionally at all levels of the organization.
• Proficient in use of Microsoft Office programs such as Word, PowerPoint, Outlook, and Excel.
• Focuses on continuous improvement in the role and personal growth.
• Ability to see the big picture as well as work in the details.