Marketing and Office Manager

Benefits

Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Vision insurance

Responsibilities

• Customer Management
• Create trust with customers by living Core Values
• Create raving fans by providing extra-mile service
• Follow up on open proposals as needed
• Keep the showroom, office and warehouse organized and presentable
• Lead the development, management & delivery of local marketing tactics
• Resolve customer conflicts
• Answer phone calls
• Marketing Lead and implement local marketing efforts as needed
• Ensure customers feel cared for by taking pride in what you do
• Engage in the community and make it fun!
• Support and participate in local events and home shows
• Operations (Production)
• Meet with sales staff to discuss recent sales and review customer expectations and product orders
• Order all products needed for jobs accurately and follow up on delivery
• Schedule the job to meet the schedule of customer and installers
• Communicate with installers and customers on start dates and times
• Update the customer with ongoing details of installation and job progress
• Discuss and obtain written permission for any changes in contracted work
• Confirm scope of work and compensation with installers prior to start of job
• Update Salesforce/production board daily with status of job and upcoming schedule
• Financials
• As a job is landed and produced, complete the job costing form with the pertinent details
• Accurately update QuickBooks daily for all income and expenses
• Track, prepare, and manage timely payment of business-related expenses
• Continuous Improvement
• Attend weekly meetings with the owner at scheduled times
• Work weekly and monthly to meet goals
• Make decisions and act in accordance with Floor Coverings International's core values and mission

Qualifications

• Able to work independently without supervision
• Comfort creating and posting social media content and running ads
• Excellent customer service skills
• Strong communication skills, particularly over the phone
• Organized, detail-oriented, and able to multi-task
• Experienced in bookkeeping using QuickBooks is a plus but not a requirement