Marketing and Events Manager

Job Summary

Manage the resort's content calendar across digital, social media, email marketing, website, and in-house communications.

Coordinate with external agencies, photographers, influencers, media partners, and vendors to execute campaigns.

Support public relations initiatives, media visits, and community partnerships that strengthen brand awareness.

Ensure brand consistency across all guest-facing communications and marketing materials.

Resort Programming & Activations

Oversee signature programming including culinary experiences, family activities, holiday events, and seasonal celebrations.

Coordinate event logistics including vendor management, timelines, staffing requirements, supplies, setup, and breakdown.

Create standard operating procedures (SOPs) and training materials to support successful execution of guest activities.

Work closely with front office, food and beverage, recreation, and other departments to ensure seamless execution of resort programming.

Group Meetings & Event Management

Plan, coordinate, and execute assigned group meetings and events from turnover through completion.

Serve as the primary liaison between clients and hotel departments, ensuring clear communication and exceptional service throughout the event lifecycle.

Conduct pre-conference meetings, site inspections, planning calls, and other client interactions to confirm event details and expectations.

Prepare and distribute Banquet Event Orders (BEOs), Group Resumes, diagrams, and other event documentation to operational teams.

Collaborate closely with Sales, Food & Beverage, Culinary, Front Office, Housekeeping, Engineering, and other departments to ensure operational readiness and alignment.

Maintain oversight of all aspects of event execution to ensure contractual obligations, financial objectives, and service standards are achieved.

Manage changes to event details with professionalism and urgency while maintaining accurate records and communication.

Review group billing, concessions, and final event details to ensure accuracy and guest satisfaction.

Identify opportunities to enhance the guest experience through thoughtful recommendations and personalized service.

Follow up with clients after program completion to evaluate satisfaction and identify future business opportunities.