Market Surveillance Manager

Responsibilities

• Develops industry/discipline specific strategic plans, goals, and budgets for the department.
• Develops and implements processes and procedures to investigate reports where the non-compliance or failure of UL certified products is alleged.
• Ensures the product incident report investigations are accurate, consistent and complete when carried out at any organizational facility.
• Develops and implements procedures to improve the process for investigation of product incident reports.
• Consults with customers to enhance procedures and processes to increase the level of manufactured products complying with UL requirements.
• Identifies safety and quality control issues resulting from product incident reports and develops and implements recommendations to address them.
• Collaborates with key stakeholders (Legal team, COU's, Principle Engineers, Quality, Conformity Assessement Governance, etc) to resolve specific standard and industry wide product safety issues.
• Communicates with external groups, such as government and regulatory agencies on issues of public safety related to market and conformity surveillance activities.
• Directs the implementation of department strategies by gathering and evaluating input from customers, regulatory authorities, management, staff and other appropriate constituent sources.
• Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing career counseling, feedback and guidance, and ensuring that all policies are understood and adhered to.

Qualifications

• University Degree (Equivalent to a Bachelors degree) in Engineering, Engineering Technology, Industrial Technology, Manufacturing Technology or a related field plus twelve years direct experience in manufacturing, quality control processes, market surveillance, and standards development, and at least five years of relevant management/leadership experience.
• Detailed knowledge of manufacturing and the quality control processes.
• Detailed knowledge of quality control and manufacturing issues, trends and problems.
• Detailed understanding of ULs safety testing and certification services and strategic initiatives, plans and programs.

Pay

The estimated salary range for this position is $126,000 to $168,000 USD and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).