Market Support Manager

Responsibilities

• Layout and utilize an effective game plan yearly to increase market share in the assigned territory.
• Review regularly and update management quarterly.
• In conjunction with the TSM, aggressively seek out and pursue new business opportunities with existing accounts (new product lines) and new prospective accounts.
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Take direct responsibility for all customers in an assigned territory through in-depth contact.
• Absorb a consultative selling role with customer base.
• Answer customers questions about products, prices, availability, product uses and credit terms.
• Effectively mediate between customer and Reeb Millwork.
• Be a good company steward and negotiate on behalf of the company.
• Work with the TSM on these types of situations.
• Catalyst in getting managers or directors involved with specific customer (i.e. management visits, open house, etc).
• Train customers employees (counter and outside sales reps) on all products sold by Reeb on an ongoing basis as warranted by new employees and/or product changes.
• Pursue and participate in local home shows and dealer functions (i.e. Contractor Nights, trips to Reeb).
• Visit all accounts on a regular basis as needed and arranged by the Sales Manager and the specific customer.
• Handle all homeowner complaints in a timely fashion. At minimum contact should be made with homeowner in 24 hours of receiving complaint from customer.
• In conjunction with the TSM, oversee all accounts with regard to collections and past due invoices.
• Resolve all invoice discrepancies in a timely fashion.
• Develop a thorough knowledge of all Reeb products so as to be considered the expert by the customers.
• Excellent communicator and presenter. Will need to make sales presentations.
• Keep management apprised of all competitive situations (i.e. pricing, promotions, conditions) by use of weekly sales reports and regular communication.
• Develop an ongoing and positive relationship with the Reeb TSM, inside sales people and all Reeb coworkers.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Call on installers, builders, specifiers, and architects to drive pull-through demand and grow sales for target products (both existing and new).

Qualifications

• Valid drivers license required. Safe driver history/record required for insurance and liability reason.