Market Strategy Analyst I

About the role

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop rules to dispatch work to inspectors, creating optimal routes that optimize productivity, keep travel between assignments to a minimum, and capture work in a timely manner in accordance with customer agreements.
• Manage the settings of the workforce optimization tool to understand the strengths and weaknesses of both the available routes in an area and the individual inspector.
• Analyze reports to understand weaknesses in service delivery and adjust schedules to strengthen timing deficiencies as well as improve profitability.
• Work with analytics team to develop business intelligence capable of identifying nuances of the region to customize work schedules.
• Collaborate with Territory Managers to ensure optimal staffing levels considering fluctuations in customer volume, seasonal patterns, personal time off, product mix, and new customer on-boarding.
• Develop an intimate understanding of the workforce optimization tool to deliver most of the work without manual intervention.
• Leverage reports and data to drive intelligent design of the workforce optimization tool.
• Gain detailed understanding of the region to set optimized work areas, designing shifts that maximize revenue and profit, and allowing minimized timing of delivery of a variety of product mixes.
• Work in a team to deliver world class service to clients specializing in one region, and collaborate as a team to drive best practices.
• Collaborate with logistics Teammate(s) to ensure that both customer and inspector needs are being met.
• Perform additional duties as assigned.

Requirements

• A 4 Year / Bachelors Degree - Transportation, logistics, business, or supply chain management required.
• Advanced knowledge in Microsoft Excel or other business intelligence software.
• Salesforce or Field Service Lightning (FSL) experience a plus.
• Ability to prioritize work between business and customer needs.
• Diligently attends to details and pursues quality in accomplishing tasks.
• Examines data to grasp issues, draw conclusions, and solve problems.
• Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations.
• Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs.
• Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
• Displays an ongoing commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work.
• Focuses on results and desired outcomes and how best to achieve them in order to get the job done.

Qualifications

• Has the ability to prioritize work between business and customer needs.
• Diligently attends to details and pursues quality in accomplishing tasks.
• Examines data to grasp issues, draw conclusions, and solve problems.
• Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations.
• Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs.
• Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
• Displays an ongoing commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work.
• Focuses on results and desired outcomes and how best to achieve them in order to get the job done.

Skills

• Advanced knowledge in Microsoft Excel or other business intelligence software.
• Salesforce or Field Service Lightning (FSL) experience.

Benefits

At ACV, we offer:

• Multiple medical plans including a high deductible, low cost health plan.
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance.
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance.
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation.
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company.
• Retail retirement planning through the Company’s 401(k).

Pay

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Schedule

N/A