Market Sales Manager, Ann Sacks

Work Mode: Onsite, Monday - Friday (Ann Sacks NYC 18th St Showroom)

About the role

The Market Sales Manager is responsible for all aspects of financial performance of a showroom including sales, margins, and expenses. This role is critical in delivering a gracious client experience, driving sales growth through client acquisition (Territory Management) and retention (Account Management) of Architect & Design community relationships. The Market Sales Manager coaches, mentors, and develops a sales team in line with company values, fostering an inclusive working environment. Success is measured by achievement of sales and operating profit, talent development, and client satisfaction.

About Ann Sacks

For over four decades, Ann Sacks has become synonymous with unparalleled craftsmanship and innovation in the world of tile and stone. From humble beginnings in Portland, OR, what began as a simple venture into tiles now includes slabs, stone furniture, fireplaces, baths, and home accessories. The company maintains a small-business feel with a big footprint across North America. Teams take pride in bringing timeless design, beauty, and luxury to each product, project, and client experience.

Responsibilities

• Deliver a customer experience worthy of the Ann Sacks brand:
  • Set and manage expectations for the customer experience.
  • Maintain showroom to the high standards consistent with the Ann Sacks brand.
  • Train all associates on the company’s expected processes for showroom and outreach sales, ensuring consistent, high-quality interactions at each stage of the sales process.
  • Effectively resolve customer issues, ensuring timely resolution of problems.
  • Lead by example, developing your own client relationships, delivering superior service and sales results.
• Create connections with the architectural and design community through active participation in trade, industry, and networking groups and events. Design in-showroom events to further solidify these relationships and drive continued business growth.
• Attract, develop, and retain high-performance talent:
  • Build a strong network and talent pipeline within the industry and among skilled sales professionals in your showroom’s geographic area.
  • Utilize connections to recruit new sales staff as headcount needs arise.
  • Own the new hire on-boarding experience for all showroom sales and support staff; manage the training process, assess the rate of learning, and adjust training plans as needed.
  • Provide interactive discussions and role plays to new sales staff to practice and solidify new skills.
  • Partner with regional manager and internal training resources to understand ongoing development needs and develop appropriate plans and objectives for showroom staff.
• Manage performance results:
  • Ensure operational and sales goals are met for the showroom through effective management of individual contributor results, margin, cost control, and operational efficiencies.
  • Take full ownership for managing the P&L for the showroom.
  • Review and assess sales associates’ forecasts, working with associates to develop strategies to ensure sales goals are met or exceeded.
  • Provide partnership and mentoring to sales staff on strategies to help close deals, including presentations, follow-up, outreach plans, and pricing promotions.
  • Balance the drive to close sales with a big-picture understanding of margin and profit goals.
  • Drive associate territory development strategies, constructing robust High Impact Activities, including outreach to build new business, revitalize past contacts, and keep Ann Sacks at the forefront for decision-makers.
  • Proactively coach associates who are not meeting performance expectations to identify deliverables and expectations to get performance back on track.
  • Partner with regional manager and human resources as needed on disciplinary action and formal performance improvement plans.
• Drive sales floor of the showroom:
  • Ensure appropriate staffing and training in all roles.
  • Manage time and attendance, including coordination of staff work and vacation schedules, and adjustments to meet business demands.
  • Drive all reporting processes for the showroom, including daily, weekly, monthly, and annual reports.
  • Take appropriate actions to ensure maximum profitability and efficiency based on report data analysis.
  • Ensure office support structure is maintained, including supplies and equipment.
• Build effective relationships across the Ann Sacks & Kohler organization:
  • In partnership with regional manager, work with customer care and area administration teams to ensure a gracious post-sale experience, including client concerns and returns.
  • Utilize resources from partner companies, such as Kallista and Robern, to drive knowledge and sales results of your team.
  • In partnership with regional manager, work with marketing and merchandising to provide feedback on trends, consumer insights, and showroom needs.
  • In partnership with regional manager, work with operations and supply chain organizations to understand and drive internal processes that affect product availability for customers.

Requirements

• Prior sales/showroom or architectural/design firm experience.
• Minimum of 5 years of sales experience.
• Minimum of 3 years’ experience managing a sales team within a department or store location.
• Bachelor’s degree in business or management, or architecture or design is preferred; high school diploma/GED or equivalent required.
• Plumbing and tile industry experience is a plus.
• Experience in a luxury sales environment preferred.
• Authorized to work in the US without requiring sponsorship now or in the future.

Pay

The salary range for this position is $103,900 - $160,000 plus a competitive annual sales incentive bonus. The specific salary offered may be influenced by factors including the candidate’s experience, education, and work location.

Benefits

• Day 1 benefits with no waiting period.
• Competitive total rewards package to support health and wellbeing.
• Access to career growth and development opportunities.
• Diverse and inclusive workplace.
• Strong culture of innovation.