Market Research Analyst

About the role

The Market Research Analyst will support ASME's Voice of the Customer (VoC) and growing Voice of Employee (VoE) programs. Key responsibilities include managing surveys and polls, leading report writing, contributing to research design, delivering actionable insights, and supporting VoC and VoE program improvements.

Responsibilities

• Manage programming and deployment of surveys and polls
• Lead development of cross-tabs
• Aid in writing/editing reports and presentations of findings for stakeholders
• Contribute to all phases of research design
• Support delivery of actionable insights that drive revenue, net margin, customer/constituent acquisition, retention, engagement, and strong customer experience and satisfaction
• Collaborate on initiatives aimed at continuous VoC program improvements, including implementation of new feedback collection tools and advanced analytics
• Contribute to the ongoing growth and refinement of the VoE program
• Affirm ASME-wide VoC-based KPIs and Dashboards
• Maintain and manage central repository of Market Intelligence research reports
• Support development and implementation of the new ASME customer panel
• Stay current on market research methodologies, data gathering techniques, and market trends across relevant industries

Requirements

• Bachelor’s degree or equivalent work experience
• Minimum of 5 years’ experience in market research within a corporate or vendor environment
• Strong knowledge of quantitative and qualitative research methodologies/practices and statistics
• Advanced Excel skills and deep proficiency with PowerPoint
• Extensive experience programming and deploying surveys with Qualtrics or similar survey utility

Qualifications

• Communication – Strong verbal, written, story-telling, and interpersonal skills
• Relationship Management – Ability to work well with teams in diverse, complex, and changing environments
• Problem Solving – Ability to identify key issues, gather data to investigate those issues, and develop actionable recommendations
• Project Management – A detailed approach and ability to manage multiple projects and priorities
• Technical – Advanced Excel skills and deep proficiency with Power Point. Strong knowledge and use of statistical methodologies and tools.

Skills

• Advanced Excel skills
• Deep proficiency with Power Point
• Strong knowledge and use of statistical methodologies and tools
• Extensive experience programming and deploying surveys with Qualtrics or similar survey utility

Benefits

Equal Opportunity Employer. ASME is committed to fostering an inclusive environment and celebrating diversity in the workplace. We encourage, support, and celebrate diversity in the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex (including pregnancy), national origin, age, gender identity & expression, sexual orientation, genetic information, citizenship status, disability, or protected veteran, military status, or any other basis protected by law.

Pay

Annual base salary may vary based on geographic location. The New York metro salary range for this position is estimated to be between $95,000 – $105,000 per year.

Schedule

This role is eligible for a remote work arrangement.