Market Relationship Banker

About the role

Old National Bank, a regional powerhouse with over $70 billion in assets and a 190-year history, seeks a Market Relationship Banker to join its Community Banking team. This position offers the unique opportunity to work across several branches, gaining exposure to diverse client personalities and branch cultures. The bank is deeply rooted in the communities it serves, emphasizing social responsibility, client success, and team member growth.

Responsibilities

• Develop and cultivate long-term client relationships by providing personalized financial advice, solutions, and digital education.
• Retain and deepen existing client relationships through cross-selling, proactive outreach, and referrals to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial).
• Establish new banking relationships through lobby engagement, outbound calls, marketing campaigns, and community events.
• Resolve moderate to complex client servicing issues by leveraging internal resources (e.g., Loan Operations, Deposit Operations, Risk Management).
• Maintain in-depth knowledge of all banking channels (mobile, online, ATM) and educate clients on emerging technology.
• Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Follow fraud prevention procedures and attend training to stay current on evolving fraud tactics.
• Actively participate in community outreach and service with local organizations.
• Achieve sales and service targets for loan production, new account production, line-of-business referrals, and digital banking enrollment.
• Acquire new Community Bank relationships through a strong referral network and outreach efforts.

Requirements

• High School diploma or GED equivalent.
• Minimum one year of relationship-based client consultation and/or consultative sales experience (banking industry preferred).
• Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered.
• For Relationship Banker II: Minimum one year of banking experience (deposit/transaction processing, account servicing, new account opening, consumer lending) and current or immediately eligible NMLS registration.

Key Competencies

• Communication: Active listening and adaptive communication to understand client needs and desired outcomes.
• Collaboration: Develops and maintains trusted relationships to achieve business goals and shared objectives.
• Drive and Execution: Committed to achieving goals, overcoming obstacles, and continuously learning to meet performance targets.
• Problem Resolution/Decision-Making: Identifies root causes of issues and makes sound decisions based on analysis, experience, and judgment.
• Client Leadership: Puts the client first, using client insights to shape behaviors and actions.

Pay

The salary range for this position is $17.00/Hr. – $29.75/Hr. Final compensation will be determined by location, skills, experience, qualifications, and career level.

Benefits

• Medical, dental, and vision insurance.
• 401K retirement plan.
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups led by team members to drive engagement, awareness of diverse backgrounds, and inclusion.